Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9584 reviews
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Apr 03, 2025Delicious food
We went to the Italian restaurant a few times during our stay. The food was absolutely fabulous and our wait staff, Pedro was amazing. He was so friendly and accommodating. He is the absolute best! Our service was top notched ! 5 stars to Pedro and the restaurant!
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Apr 03, 2025STAY AWAY!!
I am not sure where all the high reviews were from. I can only assume they were paid to change their reviews. This hotel may look good in the lobby but that's where it ends. The 3 pools are horrible. There is no swim up bar or any real bar close to them. They had a cart next to the pool, and no one stationing it, then we went to the "closest bar" Bar Two which is out of the way and In an area that is completely dilapidated. The drinks were horrible. For entertainment they had water acrobatics, like literal water acrobatics and a guy with a bubble gun. This place feels like a bargain bin resort. Avoid it at all cost. We sunk 5 grand into this place and couldn't even eat at thr buffet, the selection was so bad. No salads, no meat, nothing. We had to order room service off the QR code and couldn't even sign in until we complained at the front desk. It's not the staffs fault they were great, and super friendly, it made me feel bad even talking about it because I'm not that person but this place was something else. 3 restaurants, good food, good service, no complaints there but the buffet is uneatbale. By day 2 I was looking for another resort. I've been to 8 resorts and this was by far the biggest mistake I ever made. There are hardly any chairs around the pool, the pool was dirty and the cabanas were so run down I barrly wanted to sit on their dirty old cushions. There are a ton of good reviews, saying this place is a party resort blah blah blah. It represented a retirement community when I was there in April 2025. I can't say this enough...do not go there. The more I read the reviews on here they have to be bots. Terrible terrible resort. Even the alcohol is horrible, tasted like dirty water. Please pay attention to this review and do not spend your hard earned money going here you will be thoroughly disappointed and starving.
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Mar 27, 2025
Smaller resort but amazing
We are avid travelers, and this resort is smaller than others, but the staff was amazing. Diego and Franklin, bar one bartenders, were outstanding. Adan and Guarneros, beach bar service, were outstanding as well. Alex from entertainment staff made our vacation super fun guy, amazing and personal. as for the resort, the food is fantastic. The beds are soft. The bedding is duvets. The views are amazing. The only downfall would be the sun goes down around 4 PM because of the hotel next-door, but the staff here definitely make up for that. Thank you for the fantastic vacation. We had a blast and will definitely be back.!!
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Mar 24, 2025
Romantic Dinner
Seasons restaurant at Sandos Cancun. Wonderful staff and incredible food. We went twice during our stay. Felt spoiled and pampered. The decor was classic but with a touch of beachy vibe. Look through the windows and take in the sights. Waves and blowing palm trees.
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Mar 22, 2025
Breakfast and Lunch at Zango w/ Carlos & Alicia
We stayed at Sandos Cancun and came to restaurant Zango for breakfast and lunch (desayuno) every day!! We had a blast because of the amazing staff! Especially Carlos and Alicia! Carlos’s friendly smile would greet us every morning and make our day! The restaurant service is very quick and welcoming! Highly recommend dining, especially with Carlos! Thank you!