Resort Details
- Bars
Elefante
Tortuga
Select Club Oceanfront
Theater Bar
Manglar
Sirena
Mapache
Sport Bar
- Various Lounges/Bars- Lobby Bar
- Lounge Bar
- Bar Plaza
- Sports Bar
- Beach Bar
- Swim up bar
- 2 pool bars - Various Restaurants
- La Laguna, International buffet. Breakfast, lunch, and dinner.
- La Toscana, Italian buffet for dinner and international buffet for breakfast.
- Las Mascaras, Mexican buffet. Dinner.
-El Templo, Oriental a la carte, Dinner, Reservation requiered
-La Riviera, Mediterranean a la carte, Dinner, Reservation requiered-Los Lirios, Steakhouse a la carte, Dinner, Reservation requiered
-Fogo do Brazil, Brazilian a la carte, Dinner, Reservation requiered
- Los Lirios, Steakhouse a la carte. Dinner.
- Fogo do Brazil, Brazilian a la carte. Dinner.
-NIDO – TAQUERIASome restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies, and dress codes.
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators Not Available
- Exercise gym
- Free parking
- Game room
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant†
- Safe deposit box
- Sauna
- Shopping mall†
- Spa
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Internet Access
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Make your dream destination wedding in Mexico a reality. For more information and to learn about the wedding packages offered, please contact the hotel directly at weddings.mx@sandos.com. Our professional and experienced Weddings Team will customize your entire destination wedding in Mexico, providing you with the unique and memorable experience that you deserve.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteActivities program for adolescents with assistance of our animation and sports team. Music, pool table, beach soccer, etc. See animation program for schedule.
- Direct access to a beach
- Fitness center on-site
- Hot tubThere is 1 outdoor hot tub.
- Motorized Water Sports †Water Sports Center
- Non-Motorized Water Sports- Snorkeling equipment
- Windsurfing
- Kayaking
- PoolThere are 2 pools on-site.
- Sauna †
- Spa †
- Steam bath †
- Tennis courtThere are 2 tennis courts on-site.
- Golf †Golf course located within a mile of the property.
- On-site Entertainment* Disco (from 23:00 – 02:00)
* Theater
* Family program
- Xcaret
- Xel-Ha
- Tulum
- Chichen Itza
- Other Local AttractionsSandos Caracol Eco Resort & Spa hotel is located on a beautiful white sand beach on the exclusive Riviera Maya, at only 45 minutes from Cancun’s International Airport and just 15 minutes from downtown Playa del Carmen. It lies on an extensive natural area at the edge of an exotic jungle surrounded by cenotes, mangroves and natural lagoons in an ecological environment for those who like to live in harmony with nature.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
26279 reviews
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Mar 11, 2025Relaxation guaranteed
Outstanding resort. Jungle atmosphere. Food excellent. Entertainment excellent just a great week away. Lovely beach but there are a few rocks. Hotel has created a bay for snorkeling. Lots of sun beds. Staff were on top of everything. Lots of a la Carte restaurants and buffets. We found the food to be great for us. Massive choice. Some reviews will tell you that you have to use an app to book restaurants in the evening. We found that the 2 of us would just turn up and we always got a table. Always. No complaints. Evening entertainment was staggering good. I have no negatives about this resort. Spider monkeys and iguana everywhere. Make sure you take a swim in the cenote and the kids have a water park. Don’t miss the fire show on Saturday night and the white partyclub night on Thursday at the beach. Bring the kids.
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Mar 11, 2025
The scenery is majestic
Went on the romantic boat ride with Mariana. It was absolutely beautiful with so many turtles and birds to look at. We were provoded a bottle of bubbly and some desserts. It's 18+ and definitely a must do if you visit. Mariana greeted us with a smile. She brought music with us and let us know a few facts about the Jade River. She was the best guide.
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Mar 11, 2025
Mariana!!!
Mariana was amazing! The boat ride was perfect for me and my girlfriend! We had nice drinks and some nice treats. The river was absolutely amazingly beautiful. We saw cute turtles and lots of fish! Would highly recommended to anyone staying at sandos!
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Mar 11, 2025Beautiful resort, awful food!!
We came here 3 years ago, and just back from our second trip. The grounds are beautiful, lovely cenotes and the river to snorkel or swim in, lots of wildlife, clean rooms and friendly staff. The food has really gone downhill since our last visit and it was impossible to book any restaurants as you have to do so via an app, but logon at midnight to make a reservation for the next day. Food was bland and reheated, get the adults only section if you can - much better. There are no showers now to use after you check out, toilets were shut as being cleaned but they did eventually open them so we could get changed. Rooms are basic but clean, beach is very rocky and doesn’t look like the pictures. Spa very expensive as is the shop on site ( extortionate prices!) beautiful resort but the food really lets it down so we wouldn’t come back anytime soon. Overall an enjoyable stay.
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Mar 11, 2025
One with Nature 💚
It was a beautiful day to relax and enjoy nature. We enjoyed yummy treats and some champagne while we really enjoyed the lovely scenery. Lots of turtles, fish, and birds . Our captain Mariana was excellent! 💚 She pointed things out along the way! Would definitely recommend.
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Sandos Select room categories are an Adults Only Section (18+). No children under 18 will be permitted.
- AdvisoryThe environmental sanitation fee in the municipality of Solidaridad, all hotel guests are required to pay $31.12 - Mexican Pesos per room per night upon check-in at their hotel.Either cash or credit card will be accepted.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a debit card authorization upon check-in for incidentals; this will place a hold on your funds.Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Spring breakers are not allowed. Minimum check-in age is 21.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed