Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Carlos and Madelyn Made this a 5-star experience
Overall, we had a great time at Secrets Cap Cana. The food was very good, pools were wonderful and the ocean water was gorgeous. While service was consistently good, there were two standouts. Our Butler Carlos was outstanding and our pool waitress Madelyn was a great rock star. We have been to many all-inclusive, and these two provided the best service we have had. While we were preferred, we found that pool to be a bit to quiet and small, so we used the main pool. The area by Oceana restaurant is definitely more relaxed than the party crowd near the swim up bar and the as a great fit for us. The best be benefit of the preferred club is being able to have a la cart breakfast and avoid the buffet. The area of the buffet is really pretty sad. It is underground of the main lobby and really now view whatsoever. It feels like a cafeteria. My only other comment is on the gym. As others have said, it is way too small and very old.
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A Must-Visit Resort!
My husband and I had a fabulous time! The resort exceeded our expectations in every way. The entire staff is incredibly friendly and ensures you are happy and satisfied at all times. The food was above par for an all-inclusive. We especially liked the breakfast and lunch buffets- plenty of options for anyone. We also loved the hibachi restaurant and Portofino, the Italian restaurant. The lasagna at Portofino is delicious! We spent the majority of our time at the pool. The pool servers and bar tenders were friendly and attentive. We enjoyed sipping frozen beverages while keeping cool in the beautiful pool. To end, I am a pretty picky person with high standards, and I couldn’t find one negative thing to say about this resort. I can’t wait to go back!
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Secrets Cap Cana - thank you for a super holiday!
Secrets Cap Cana is simply stunning. We have just returned from a 10 night stay there and we can’t wait to go back. A wonderful team of staff who made our holiday even better. Our concierge Alexander was so good at his role; friendly, helpful, kind and professional. Isaac, Wanel, and Dave (to name a few) added fun to our evening meals. Madelyn was superb around the pool, ensuring we had enough water and fruity cocktails. Jorge on the VIP desk and Stephanie from Amstar were also great at helping us with golf bookings. If you play La Cana golf course be sure to ask for Emmanuel as your caddy! Evening entertainment was super and the vibes around the whole hotel at all times of day and night were inviting and uplifting. We visited all restaurants; Bordeaux, Oceana, Seaside Grill, Himatsu and the Market Cafe our favourites; the Italian and Mexican restaurants were also very good! Such a fantastic holiday!
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Wonderful service!
We had a wonderful stay. The service was absolutely incredible and especially wonderful from Darling, our butler, and from Ambionix and Olga on the beach. They attended to all of our needs and anticipated what we would request before we even requested it! We are so glad to have stayed here and met Darling, Ambi and Olga!
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A 3 hour plane ride to paradise
An experience that I will remember for a lifetime. I was treated like family. In my opinion, the staff is what makes the resort so successful. Every corner I turned there was someone there to welcome me and offer assistance. I could get used to this treatment.