Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
23948 reviews-
Mar 25, 2025Exceptional service and a beautiful resort
We stayed four nights at Secrets Cap Cana to celebrate our wedding anniversary and had a wonderful time. We booked a preferred club room, and having access to the extra amenities as well as the concierge services was definitely worth it. I would recommend the preferred club to anyone looking for an option to enjoy a quieter and more relaxing experience. The stand out of this resort was the service. Everyone we interacted with was kind and went above and beyond to help make our stay more enjoyable. Anibal, our preferred club concierge was incredibly helpful in making sure we had everything we needed. We experienced a minor medical issue while there, and Anibal helped us quickly access the on-site doctor. The beach and pool areas are beautiful, and there is plenty to do. I wish we could have stayed longer and would definitely return.
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Mar 25, 2025
Wedding Weekend in Paradise
The service all around the resort was exceptional. Every staff member/ service member was always available and always in a very cheerful mood. Resort was always clean, and always beautiful. We all went for a wedding on the beach and it was an incredible experience. We will be back.
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Mar 24, 2025Stunning Resort, Incredible Service – Especially from Ramon!
My fiancé and I recently stayed at Secrets Cap Cana for a romantic getaway and absolutely loved our time there. From the moment we arrived, we were impressed by the beauty and layout of the resort. The open-air lobby with its soaring ceilings offers a breathtaking first impression—our driver even mentioned that this is the only resort in the area where you can see straight through to the ocean from the front drive. It definitely set the tone for what turned out to be a wonderful stay. One of our favorite spots quickly became the 24-hour Coco Café, where we regularly stopped for iced coffee, milkshakes, and delicious pastries. It was a nice little luxury to have access to whenever we needed a pick-me-up. Upon arrival, we asked if there were any swim-out pool room upgrades available. There weren’t at the time, but the staff let us know one would be open on our third day. We decided to go for it and paid for the upgrade (which we later found out we could have negotiated—lesson learned!). Still, both rooms we stayed in were beautiful. The first felt luxurious by any all-inclusive standard, with a chic, modern design and even a soaking tub on the balcony (which we didn’t end up using). Our Concierge, Ramon, truly made our trip unforgettable. He met us in the lobby upon arrival, gave us a tour, and escorted us to our room. He shared his contact info, and we were able to message him directly for anything we needed throughout our stay. When it came time to switch rooms, Ramon offered to hand us off to a butler (a perk of the Preferred Club), but we genuinely didn’t want to part with him—his service was that outstanding. Ramon not only personally walked us to our upgraded room, but he also surprised us by decorating it to celebrate our engagement. There was a "Just Engaged" sign on the door, rose petals on the bed, a sweet card, and a bottle of champagne delivered shortly after. It was such a thoughtful touch that made us feel truly special. He continued to support us throughout the trip, even arranging a courtesy room for us to get ready on our last day since our flight was later in the evening. We feel incredibly lucky to have had him, and we hope to see him again on a future visit! Now let’s talk about that upgraded room—it was amazing. We stayed in a Preferred Club swim-out suite in Building 4, which was beachfront. From our patio, we could walk straight into the pool, and just beyond that, we had a perfect view of the sand and sea. Although the pool was shared with a few other suites, it felt private, and we only ever crossed paths with one other lovely couple. The beach service was top-notch, and servers even came to the edge of the pool to take drink orders! Nightlife at the resort was a pleasant surprise, too. The Secrets Band performed themed tribute shows every evening in the theater—Alicia Keys, Madonna, Queen, The Beatles, and more. We looked forward to it each night at 9pm. There was also live music in the lobby area and some exciting performances like fire baton dancers and acrobatics. Afterward, a DJ kept the party going. The night bartenders were fun, friendly, and kept the energy lively. The only downside for us, unfortunately, was the food. There are several restaurants on-site with a range of international cuisines (French, Italian, Mexican, Japanese/Hibachi, Steakhouse, Seafood, plus the buffet and poolside spots). While the variety was great, we found the food to be underwhelming—somewhat low quality, heavy on sauces, and generally felt mass-produced. This was consistent with our past experiences at other all-inclusives, so while it didn’t ruin our trip by any means, we had hoped for better given the resort's stellar reviews. That said, many guests we spoke with enjoyed the meals, and the staff at the restaurants went above and beyond in service. The issue felt more like a general limitation of all-inclusive dining rather than a reflection of the staff or resort itself. Overall, Secrets Cap Cana is a stunning resort with top-tier service, beautiful rooms, and a peaceful yet entertaining vibe. Despite the food not being our favorite, the rest of the experience more than made up for it. We’re especially grateful to Ramon for making our engagement celebration so memorable. We would absolutely return—and next time, we’ll try negotiating that room upgrade price!
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Mar 24, 2025
Best all-inclusive in the Dominican Republic
The most amazing all-inclusive resort we have visited with 5-star accommodations, beautiful pool and beach, friendly helpful staff, fabulous entertainment, great food, drinks and desserts! We had a fun and relaxing week. We highly recommend booking Secrets Cap Cana!!!
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Mar 24, 2025
The best beach resort
We just stayed for 5 nights in two preferred lower level junior suites. Overall, our entire family agree that Secrets Cap Cana is clearly the best beach resort, compared with similar Hyatt and other brand hotels that we had stayed previously in Cancun, Bermuda, Aruba, Bahamas and Jamaica etc. Quite hotel rooms and impressive quality restaurants for an all-inclusive resort. Significantly less crowded during spring breaks compare with some other beach hotels and no need to reserve/wait for beach/pool chairs/palapas. Super friendly staff from all services. A special shout-out to our amazing butler Ricardo for the surprise and delicious early birthday cakes (2!!!) and the sparkling wine at the Japanese restaurant and in one of our rooms. Also, a special thank you to the amazing beach sports staff Todman for providing us a wonderful Hobie Cat sailing experience. Thank you, everyone there, for providing us a super relaxing vacation experience!