Secrets Cap Cana Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

23910 reviews

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  Wish we didn't have to leave!

  We had the best vacation! We just returned 2 days ago and can't stop talking about it. We went with our 18 and 21 year olds. It was the perfect resort for us. Quiet, relaxing, no long waits for meals, not a "party" atmosphere. I scoured reviews prior to booking this trip trying to find the PERFECT resort for us. I wanted quiet rooms, easy-to-get- into restaurants, accessible beach/pool chairs, excellent food and a friendly staff. All of these were accomplished! We would 100% go back. I can't think of anything negative to say and I'm very picky. We went to the shows each night but ended up leaving within a few minutes. They were just OK. The Tina Turner night was too seductive and uncomfortable. The Queen and Beatles nights were the best. Unfortunately the circus show interfered with our dinner so were unable to see that. I do wish there were more beach umbrellas on the "regular" side. If we didn't get down there by 9 to reserve one, we would have been sitting in the hot sun all day. The pool loungers were long gone by the same time. We were told that security would remove belongings that were just 'reserving' spots prior to noon, but that never happened. A few shoutouts: We were very thankful for a great concierge, Johan, who made sure we had dinner reservations every evening so that we didn't have to wait. He took care of everything for us and was just an enjoyable person. The beach bar waitress, Ruth, was just precious. She was so sweet and attentive to us. The coffee shop staff, Mary, Alexandra and Esther were the friendliest and most helpful ladies. We all commented frequently how kind and helpful they were.

  Mar 09, 2025
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  Five Stars at Secrets Cap Cana

  My husband and I just spent a week at Secrets Cap Cana resort and loved every second! The preferred club area and pool were very boutique feeling, with the best butler, Carlos&the best staff at the Rosewater,the poolside breakfast&lunch restaurant & bar. The staff went above and beyond every day to give you the best service, plus to have fun with the guests. We were there for the first time,but we definitely ran into "regulars" that come back again and again. I can tell it's because of the warm feeling you get from the staff. It's so refreshing and lovely to see people who clearly enjoy their jobs, are allowed to add personality and fun to their interactions & who give the very best service-truly above and beyond, all done with huge smiles. Five stars Secrets Cap Cana!!! It wasn't only the preferred area...our interactions with staff members around the entire resort were always positive and happy. This comes down from management in resorts and restaurants-so kudos to the managers, too!I'd highly recommend the experience at Secrets Cap Cana-not only is it one of the most beautiful places on earth, but has the most beautiful, warm and inviting people, too! Best vacation & having the butler service of Carlos in the preferred was above and beyond!!!

  Mar 09, 2025
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  Overall awesome vacation!

  We stayed at Secrets Cap Cana the end of January. I'm going to do a pros and cons list because I feel like that is the best way to do a review. Pro's: The staff was top notch! You could not ask for better staff members. Our butler was Leonardo and he was awesome. You download the app and it tells you which restaurants are open and activities/show for the day. Other staff to mention are: Carlos, Vanessa, Manuel, Mary, Junior and Wilfredo. Our housekeeping staff was outstanding. Our butler arranged a private dinner outdoors that was fabulous and Carlos was our waiter. The food and service is very good anywhere you go. Our favorites were the Teppanyaki table, (Himitsu), Portofino and Bordeaux. Least favorite was El Patio, although they have a margarita cart that was good. We loved the coffee shop on the premises. Mary was always friendly. This is a nice feature as it is open 24 hours. We would go there in the morning, get our latte's and a pastry and head to the beach. It's also open later so after dinner you can get a sweet treat to go. Our room (7205) was very nice. The balcony opened up to the pool, so music and loud drinkers should be expected, although it was quiet inside the room. We loved the double shower, soaking tub and the bed was comfortable. The grounds are beautiful, clean and no bugs! They really take pride in the upkeep of the resort. People are always working to make the resort luscious and clean. The weather was amazing! The bathrooms on the beach were spotless. Cons: People smoking. I wish there were designated places where they can smoke. Maybe not the resort's fault, but it was gross just trying to throw something away and be bombarded by smokers around the garbage cans. There were not a lot of chairs around the pool and we were told no saving chairs, although everyone did. This also happened at the beach. We would come down to the preferred area in the morning to get chairs and people put their belongings on the chairs before towels were even available. Then you would see them come down to the beach a couple hours later. Do not come to this resort for the beach, plain and simple. The preferred beach was rocky in the sand in areas and you CANNOT walk into the water without an exorbitant amount of seaweed wrapped around your feet. You can see it in the water and they clean it up every day on the beach. There are also deep holes in the water where my husband fell. You can easily break a foot/hip/knee going into the water. If you walk down to the next resort you can go in, but it's not great. This was disappointing. Not knowing the day before which restaurants are open, which makes making reservations difficult. You find out the day of which restaurants are open that day and then hope you can get a reservation, although this rarely happened, but the resport was not at full capacity. Lastly, the sales pitch. DO NOT get roped into this. It will take hours out of your day and they will not take no for an answer. We left there frustrated, hot, and annoyed. Our sales person was very nice, but after 3 no's we had enough. Overall I would say we enjoyed our vacation and the pros outweigh the cons. I think the biggest disappointment is the beach.

  Mar 07, 2025
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  Birthday Celebration

  Simply Wonderful! Everything was amazing, the staff was very friendly, helpful and happy! The food was perfect, the cafes were delicious. The grounds were perfect, everything was always clean- clean. They understood the assignment!!!

  Mar 07, 2025
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  One of the best vacation experiences ever

  Do not go to all inclusive for the food or service as past experiences have been ok. At secrets cap Cana the food was really good and I consider myself a foodie. I cannot say enough good things about the service as they were all very responsive and polite

  Mar 06, 2025