Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11006 reviews
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Apr 01, 2025Not the best, but still great!
This was our 6th visit and we celebrated our 40th Anniversary with a 2-week stay. We were aware that this resort would be closing in a few weeks for a major remodel, but hoped to get the same great service we had come to appreciate here at SPM. It started off a little slow. Occupancy was down and more restaurants were closed than usual. However, after a few days, things were definitely busy and the staff was hopping. More restaurants open, but generally a 45 min wait unless you went right at 6pm. We had a hard time planning a nice anniversary dinner without paying an exorbitant amount of money. The chair wars were in full swing, but the pool concierge group did their best on clearing empty chairs for those that actually wanted to use them. Thankful for Martha, Alejandro & Jessica! The servers at the pool were outstanding, like usual! My favorite smiles were Delmi, Katia, Karen, Jazmine , Diana & Edher. Everyone works so hard! Can’t forget to mention my favorite person at the Market Breakfast Buffet. He’s been serving us since 2019! Luis is always so happy, remembers everything, and works his tail off!
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Mar 31, 2025Great resort if you are looking for a more relaxed vacation. Beach is amazing, Food is great!
Without doubt the resort is in need of a few upgrades only based on age but the overall appearance and cleanliness of the resort is great as expected. The pool is nice with lots of seating all around as long as you are up early to reserve a chair. Service around the pool is also great for both drinks and food service. The beach is amazing in this area which is why we continue to go back. One issue is the lack of beach chairs for the Secrets side of the resort so be prepared to get up early. The food was 10/10 for every restaurant so no issues there and you will not go hungry. Overall we had a very good experience at this resort and would recommend to anyone looking for a quiet vacation. If you are looking for a fun pool side entertainment or evening you likely will find this a little too relaxed. Our only negative would be the sharing of the resort facilities with the Dreams guests next door. It makes it difficult to get in to some of restaurants or even pool/beach chairs. We didn't realize that Dreams guests could use the facilities at Secrets and because Secrets is a smaller resort it can become quite crowded very quickly.
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Mar 30, 2025
Great week spent at resort.
My fiancé and I had a great experience visiting this resort. Loved their pools and beach. The food was excellent for an all inclusive. Our room was very nice, spacious and clean with a nice jacuzzi we enjoyed. The staff was very friendly and attentive. You have the ability to visit the resort Dreams next door, all inclusive as well. Dinner at some of the restaurants there were just as good. Water slide was fun. We would certainly go back or try visiting other Secrets resort.
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Mar 29, 2025
Yeah, but...
We really like our experience at the Secrets. The staff is really exceptional. Thanks to Memo, Jazmin and Raphael! The food is excellent. The beach....Wow!!! Our room is very clean and very well maintained. The only downside is Mr. Jerry who offered to visit the Playa Blanca Secrets. He told us we could go there for lunch and/or visit. Don’t get fooled...they bring you lunch but with a presentation that is endless. Yet we had validated that there would be no sale, no presentation... he lied to us. My husband and our friends, went there and could not even visit because they did not eat!!! This is a real scam!!! In addition, on arrival, they give us 200$ credits but separated into several tranches 40$,20$, and. Only one coupon applicable per treatment and they boosted prices. Ex: $245 for a facial but I can't apply all the $200 full credits. I could only apply a coupon of $40 and less per treatment. When I refused, they offered me the facial for $125.... I'm disappointed. I must admit that the Sandals and Grand Moon Palace credits are real credits that you can choose to apply as you wish and we could even apply them in the resort shops! We were even lucky enough to spend all our credits on a full day of spa treatments. It’s on the boat! Ref, will we come back in a Secrets....I don’t know because this experience of visiting and credits left me on my appetite!
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Mar 28, 2025Do not go here 🤬
*Very poor. My pregnant wife and I were treated like second-class guests. Staff called us the wrong name all week, denied service, and ignored us while helping others. The front desk gave no support, and the bellhop made us carry our own bags, nearly missing our shuttle.**