This ultra-chic Adults only resort offers all the indulgences of Unlimited-Luxury® in an exceptional and contemporary environment. State of the art guest rooms and suites feature Italian porcelain, teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Nichupte Lagoon. Enjoy limitless gourmet dining and top shelf spirits as well as exciting live evening shows and specialty themed events. Unwind and relax in the luxurious Secrets Spa by Pevonia® where you can pamper yourself with tranquil treatments.
Total rooms & suites count is 497 including 137 Deluxe Ocean View rooms with King bed & 101 Deluxe Ocean View rooms with Queen beds.
24-hour room service available with - limited availability.
Location: Situated in Cancun’s hotel zone. Approx. 20 minutes from Cancun International Airport.
Location
Hotel ZoneProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restriction may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18212 reviews
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Dec 26, 2024Dissatisfied! Extremely sales oriented staff - Too pushy to sell membership/upgrades
At check-in time, the front desk person tried to sell us an upgrade for $360 which included a higher floor in their preferred category collection. When I inquired more, I found out that I was given a room on the 1st floor (room no 1012) because I had booked through an agent and not directly through Hyaat. When i said no to an upgrade, I was sent to another representative and he gave us the offer to pay only $160 and sit for a 90-minute presentation to get an upgrade. We decided to pay and upgrade the room. The room given on 24th floor was far from the beach view, so we requested if we could get a room closer to the beach. He denied it and said there would be extra charges. After a while, when I came back and checked with another front desk person, he changed my room instantly (same category and higher floor -25th and closer to the beach). without any additional cost. The next day, when we went for a sales presentation, it went on for 4 hours. After declining, I was sent to another representative and then again to another representative. In all, I spoke with four sales representatives over a 240-minute presentation. There were so many attempts to sell an upgrade or unlimited Hyatt membership that it completely killed my mood. We have travelled 30+ countries and have never gone through such an extensive sales pitch. Will never recommend Secrets to anyone. F&B staff/chef was really good though. Chef Palapa and restaurant manager Jose for Olio made sure that our dietary concerns were addressed and checked-in with us regularly. Other than the dining experience, the experience was pretty poor and would recommend going there again. Also, we ran into a couple of friends/business associates coincidentally who also had a horrible experience with the sales pitch for Hyatt unlimited experience membership. We are forced to decide right after the presentation if we want to buy or not (they dont allow us a day or 2 to decide). One of our friend ended up buying the membership only to realize later that it wasn't suited for their travel style and spent another 2.5 hours trying to cancel. I strictly feel that guest should not be put in this position during their vacation/holiday.
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Dec 26, 2024
Okay resort, staff steal
The grounds were nice. Beware they will try pretty aggressively To get you to sign up as a member of their hotel member service program. Also, beware of stealing. When we would return to our room our pants pockets would all be turned out and they had gone through my purse and stolen cash. I later saw several reviews about steeling at this resort and it’s very true. It’s very difficult to get into the steak restaurant. They should implement a reservation system
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Dec 25, 2024Better than expected
Better than expected. Overall good experience. Very good food and room condition. No need for room upgrade, all rooms are good. Dragon restaurant is not as good as others. Pools are very clean. Parking is good. 3 days stay is about right length.
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Dec 24, 2024
20th Anniversary Trip
We had a great visit to Secrets the Vine. Rooms were clean, beach was amazing, food was good and service was great. Be sure to visit Axel at the bars and ask for a chocolate martini or find Lucy at the beach to help keep you hydrated. The buffets at the Cafe offered lots of variety for breakfast and lunch, and the steakhouse was our favorite specialty meal.
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Dec 24, 2024
Great experience
Had a great experience good value for money, getaway for couples. Don't fall for the pitch for the program . Great beach and lively place ,rooms has great ocean view .lack of entertainment. Pool is great also quick check in and checkout.luxury experience