Secrets Tulum Resort & Beach Club - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1123 reviews

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  Great resort for a decent pricepoint

  Great experience at a unique property. We were a little concerned we would be disappointed not being on a beach, but the transportation was quick and easy, exclusive beach club was nice. Smaller Preferred section but if you get there early enough, you can snag a spot not problem. There are many locals selling on the beach, expect to be approached. That said, they were all friendly when we politely declined any purchases. The resort itself does feel like a smaller facility but that didn't distract us from having a good time. It was more of a relaxing vacation for us, we did not participate in any of the evening activities. Restaurants were decent, Bluewater you will want to wear insect repellent, which Secrets did provide. Overall great experience!

  Mar 09, 2025
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  Lovely stay - we will be back

  We have visited the resort twice and had an excellent experience each time. The hotel, service, food, ambience - it's all very nice. We loved eating at Olio. The food was spectacular. Special shout out to Chef Gonzalez who came out to greet us each night. He also had an off-menu special lamb dish made for us on one of the nights. It was one of the best ever!! We also really liked eating at the Blue Water Grill. It's like eating in a forest - just carry your bug spray for the mosquitos :) Shout out to Jairo for making sure our meals were taken care of both at the preferred club breakfast as well as Grotto. Jairo went out of his way to fix our umbrella for us in the preferred pool area. He was awesome! Room service is on point, always correct and on time, which was great, esp. as we like to wake up with a morning tea. We took hydrotherapy and deep tissue massages. David, the spa manager was really nice and helped us with scheduling efficiently. The hydrotherapy guys were also quite helpful - there were some translation issues but they tried hard to make us feel the best so kudos to them for trying and with a smile always! Be mindful of your spa times. We entered late for our massage by 15 min given our hydrotherapy had taken longer than expected. The masseuse deducted 15 min from our massage automatically without informing us. After the massage, we were just talking about timing, when we realized what had happened and confronted her. Then she told us that given we were late, she had to cut it short. We informed David, who was nice to give us a complimentary 25 min massage the next day. We were satisfied with the resolution. Two things they need to work on are entertainment, sports bar, and coffee shop. We felt like there weren't many people who seemed interested in their entertainment. Given the resort is very spread out, there are pockets where people always hang around so they should have a common place for entertainment rather than spreading it out so people are around. Also, guests didn't seem interested in the buffet style theme dinners every night so one night it was a hit, the other nights it was usually empty. The sports bar is quite dingy and doesn't give a sports bar vibe. The coffee shop is nice but at a secluded spot near the entrance - almost feels very separate from the whole resort. Maybe try having an entrance through the main area? Overall, a lovely stay, we will be back!

  Mar 09, 2025
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  Great stay!

  Enjoyed our stay overall! Our concierge Gerardo was the best by being responsive to our requests and helping us make my friend’s bday special. The resort was clean and staff work really hard. Do note that we went in February and the pools are not heated soooo we could only enjoy it for a short time. I am a Hyatt Zilara and Le Blanc fan though and felt the drinks were not up to par! AM yoga was great.

  Mar 08, 2025
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  Don't go

  This was by far the worst resort we’ve ever stayed at. From the moment we arrived, it felt like a 2-3 star experience at best. The rooms were dark and uninviting, with no warmth or comfort. The in-room bar was disappointing—just two beers, no liquor, and not even a bag of chips. Having stayed at other Secrets resorts, we expected a fully stocked bar and better amenities, but this was severely lacking. The bathroom lighting was so dim it was impossible to get ready properly. The breakfast buffet was located in what felt like a basement, with a horrible smell and stuffy atmosphere. Service throughout the resort was painfully slow—it took 15 minutes just to get water or coffee. The bars didn’t open until 10 AM, so if you wanted a drink in the morning, you were out of luck. Worse, there were no swim-up bars, and getting to the beach bar required a 45-minute shuttle ride, which was a complete hassle. The late-night bar was even worse—it felt like a dungeon and smelled like sewage. Restaurant service was so slow that we ended up going into town for dinner twice just to have a better experience—something you shouldn’t have to do after paying over $3,000 for an all-inclusive stay. The resort layout was inconvenient, everything was too spread out, and the elevator near our room was broken most of the time. To make matters worse, on a shuttle ride into town, we met other guests who felt the same way and had spent most of their time off-resort as well. It’s hard to believe this place has five-star reviews—either they’re paid for, or the reviewers have never been to a real five-star resort. If you’re considering a Secrets property, stay at Secrets Moxché instead. This place was a complete disappointment.

  Mar 08, 2025
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  Secrets Tulum & Beach Club Does NOT Disappoint!

  The Secrets Tulum & Beach Club Resort is Steller! We highly recommend it to anyone thinking of traveling to Tulum. The staff is the friendliest and most helpful that we've ever encountered at any resort. The resort itself is beautiful! The restaurants have delicious foods and the bars make amazing drinks. You take a short (15 minute) ride in an open-air vehicle to the beach club, which is SO worth it. The white sand beach is stunning. The staff at the beach club is attentive, friendly and so helpful. There are activities and adventures available to take advantage of, or just sit in the sun at one of the many pools and relax. We had the best time at this resort - you will not be disappointed.

  Mar 07, 2025