Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8841 reviews
-
Mar 30, 2025Great Hotel in Puerto Vallarta
The Sheraton Buganvilias Hotel is lovely and very well situated in Puerto Vallarta. It is walking distance to the Old Town and Zona Romantica, two areas full o restaurants and shopping and nightlife. The service was extremely gracious and warm at this hotel. Everyone was smiling and eager to help with anything. The gentlemen in the concierge lounge, Candeloria and Efraim were particularly kind and helpful. The doormen were wonderful as were the staff at the Front Desk. I will definitely go back. The pool is fantastic and the beach, though a little rocky was beautiful. The grounds of the hotel are beautiful and I love the open lobby withy the ocean breeze bllowing through it.
-
Mar 26, 2025
Amazing staff
The place is amazing the people working at the Sheraton are adorable.. thanks to Gama , Marco and Mariano our servers at the pool that made our days just superbe … 5 stars service ! They always have a smile and are very helpful in every way they can !
-
Mar 23, 2025Good Place to Stay in PV
My family and I came here for a few days. The resort is located in the hotel zone "Zona Hotelera" and is great for families as there's a good chunk of one of the pools that is 1 to 2 feet deep (very shallow), but great for little kids and we were traveling with a three year old who loves the water, so this was great! We must have gone during low season (mid March) because the hotel was not very busy and when we went to the pool, we easily found lounge chairs. The water was always luke warm and we enjoyed that. The beach is right next to the resort making it easy to walk along the sand, but I would wear sandals or water shoes because it is quite rocky! The resort is also about a 15-20 minute walk from the start of the pier, "El Melecón", which has many shops, places to eat, and art statues; additionally, there are big letters on the pier that spell out "Puerto Vallarta" that make for a nice picture! Around that area is the downtown, with more business and restaurants. The rooms at the hotel were a good size, very clean, had everything we needed, and the majority of the staff went well out of their way to make sure the guests had a good experience. The staff that stood out to us the most were Mariana, who did a great job at being welcoming, funny, and awesome as one of the entertainment staff; Juan "El Pollo Grande" was also very friendly, welcoming, funny, and helped out with vegan dining options; Keyvan was just as great as he was super helpful, courteous, and served us very well during one of our dinners in the buffet- he helped with making vegan modifications to the food as well. Additionally, there was one other staff member, who had glasses, but I do not remember her name, and she was at the desk where one can make restaurant reservations- she was very sweet, friendly, and helpful. The only reason I did not rate it this hotel a five was because my husband and I are vegan and the options could have been better. While we appreciate the buffet restaurant having plant-based milk (almond and soy) and making modifications to the food, I would have preferred that the buffet already have vegan options to begin with so we don't have to ask and wait for a food item to be modified. Suggestions include: serving chilaquiles, beans, potatoes, pastas (which are typically vegan) and have the guests add their cheese separately and/or make them without meat; make rice and other dishes with oils instead of butter (make them dairy-free); have noddles plates with noodles that do not contain egg; and have more variety of cuisines, like asian and mediterranean plates, which often times are vegan (falafel, hummus, sautés with tofu, etc.). Overall, our entire family did enjoy our stay and I would recommend this hotel.
-
Mar 23, 2025
Amazing Resort
An amazing resort! All of the staff are so helpful and friendly. Rooms were spacious and have everything you need. The jacuzzi tub was over the top! And the views from the balcony were spectacular. There wasn't anything that you were lacking. A huge shout out to our room attendant Maria Ibal.....she made the stay even so much more special!!
-
Mar 22, 2025
The Maiave Spa - massage therapist RAMONA
We have stayed at The Sheraton Buganvillas every February for several years - and we love it - The rooms, the pool, the view and the staff are all amazing - it is close to the malecon where you can enjoy the restaurants , shopping , outdoor music and a gorgeous view - only about a 20 minute walk . But one of my very favorite amenities is the Maiave' Spa and my favorite massage therapist Ramona . She is the best massage therapist on the planet and I go for many because of a spinal issue . SHE IS VERY THERAPEUTIC AND GIVES AN AMAZING DEEP TISSUE MASSAGE WITHOUT INFLICTING PAIN ..You can have a massage inside the spa, out on the beach or in the cabanas by the time share pool - they are all beautiful locations . Also Ramona is very sweet and humble and works very hard to make her massage experience out of this world - I promise you will NOT be disappointed <3 Linda from Chicago