Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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SLS South Beach stay
Great location. Not perfect but no real complaints. We were only staying pre cruise for two nights. We had a King Bedroom which was nice. Another couple with us had a standard room and they said it was tiny. Straight onto Lincoln Drive - ten minute walk to Ocean Drive. Would we go back. Definite yes.
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Really poor standards
So many things wrong with this hotel . Three night stay ( still here ) and so far - cold shower . Had to get maintenance to room to explain we have to just wait and wait for warm water - phone not working in room so waiting for maintenance for ages and couldn’t even call reception - dirty . Large deposit of “poo” by pool . Not even cleaned up by staff who put our towels down next to it !
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Nice hotel
It’s a great location. The beds are very comfortable. I like the fact they put extra towels in the room. It would be nice if I offered coffee in the morning or maybe a bottle of water when you check in. One thing that’s very interesting about that hotel. The check-in process is very lengthy.
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It's a Dump - Stay Away
I don't write reviews ever, but this place was such a dump that i couldn't help myself. it was pretty terrible. It might have actually been the single worst hotel experience of my life. There's no views (all rooms face various alleys), no clear beach access despite advertisements, and the pools are gross and dirty and messy. The senior front desk staff person was extremely rude when i arrived for check in around 3:15pm on a Sunday, i think she actually cursed at me when i asked if there would be any rooms available before the 4pm guaranteed check in (which is also very late relative to peers). I recall she said “oh jesus” then rolled her eyes at me like I was a mutant for not being aware of 4pm check in, and horrified that I would deign to ask if an alternative room was available 45 minutes early. My room, “Villa 4,” had bleach stains on the carpet, no desk, no outlets around the dining table (which rendered it unusable as a proxy desk), and my room was directly above the pool so there was excruciating club music blasting at all times during the day and into the evening. I suspect that the front desk didn't appreciate that i asked to check in prior to 4pm, and as a result punished me with a room over the speaker system (they should not permit any humans to stay in that room, even if they’re there for the party). It's a dump. stay away.
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Not that great
We arrived very late and the manager at the front desk upgraded our room for a certain price at checkout they said they had no record of the price she quoted us and did not honor what she said, I told them who she was and when she was working but no agreement was made before we departed, The rooms that are not villas are very small with a bathroom that you can't even fit another person in, it's like being in New York and one of those fancy hotels that the bathroom is the size of a postage stamp, we upgraded to the villa which was very beautiful except right outside was all this equipment making tons of noise also the hotel next door is under complete renovation and the noise was crazy at breakfast it sounded like a thousand sledgehammers, I know that they can't control construction but they should have some type of wall or something put up to help with that noise because it is extraordinarily horrible and it's right by the pool too, I would never have stayed there had I known the construction was right there upon us. When we left the management told my travel agent that they knew nothing about the price that was quoted to us so we had to pay the upgrade price which was a bit higher, just did not get a good feel about this hotel and although it is really boutique there are many others to choose from and I felt like they really did not treat us well at the end with our bill it would not have hurt them to give them what we were quoted I didn't realize I had to have it signed and in blood to get it correct or I would have we arrived very very late in the evening due to a plane maintenance issue not under our control, so next time no, will not stay there