Resort Details

Dining
OnSite Dining
  • Bana Restaurant
    This contemporary Pan-Asian restaurant adds a global element to the Paradisus’ dining experience. Located in a beautiful and soothing Zen terrace it is the ideal location for anyone wanting to be in the center of it all. The Asian fusion menus include both Western and Eastern style sushi being served.

    •Cuisine: Japanese fusion
  • Blue Agave Bar
    Agave is the key to great tequila, trust us. Mezcal, Raicilla, Bacanor are some of liquors derived from agave you can taste before or after a bite in the restaurant. With pride in all Mexican flavors, Blue Agave also offers a full range of national beers and, of course, traditional margaritas!
  • Blue Agave Restaurant
    Tacos and tequila are a match made in Cancun beach heaven. This Paradisus resort favorite offers Mexican staples and a wide assortment of authentic foods, tequilas and beers. Let our friendly staff take you on a tour of the country’s flavors.

    Type of cuisine: Traditional Mexican taqueria and a wide selection of traditional dishes combined with the best mezcales, tequilas and beers.
  • Coco's Beach Club
    Picture yourself on the beach, the soft, white Caribbean sand and warm, turquoise waters, with a cold, refreshing cocktail in your hand. Beach Bar is true to its name and conveniently located on the beach.
  • Enso Restaurant
    • Exclusive The Reserve restaurant
    • Cuisine type: International 
    • Schedule: Breakfast, lunch and dinner 
    • Access: The Reserve guests, families and adults 
    • Dress code: Resort casual 
    • Opens daily
  • Food and Beverages Spots:
    Nespresso Coffee Corner 

    ? Coffee and pastries to enjoy sweet moments Gelato Corner

    ? Artisanal ice-cream Food Truck 

    ? Snacks by the pool 
  • Fuego Restaurant
    Experience the heat at Fuego, where hot Latin inspired flavors are ready to tempt you. Ceviche and the freshest seafood come together in one of our best restaurants. Your tastebuds will need their passport for this culinary voyage.

    Type of cuisine: lunch - Burger Boutique; dinner - “Nikkei Style” Peruvian cuisine


  • Ginger Bar
    A great place to sample delicious cocktails, accompanied by stunning views of the beach and sea. Easy 
    and perfectly situated to let you enjoy Cancun’s beautiful beaches and views.
  • Ginger Lounge
    Guests can enjoy tropical smoothies and trendy cocktails in this eco-chic style bar with natural tones and 
    pastel colors.
  • La Palapa Bar
    Exclusive for The Reserve guests. Adults only.
  • La Palapa Restaurant
    International gourmet cuisine

    This is The Reserve VIP excusive treat where scrumptious la carte entrees and impecable service are on the menu. Overlooking the calming waters of the Caribbean, our expert staff delivers everything from enticing salads to specials made to leave you smiling.

    Access: The Reserve guests only.
  • Malva Food Bazaar
    Open for breakfast, lunch and dinner, Malva Food Bazaar will offer guests a wide range of enhanced dining options, including a bakery with fresh bread baked every day and a specialty smoothie and juice bar. During lunch and dinner, guests will be able to pick from world-cuisine stations including, salads, meat, fish, and plenty of vegetarian and vegan options.
  • Mole Restaurant
    You have never had Mexican food like this. Now you can experience the authentic, rich flavors and various layers of Mexican contemporary cuisine. The food is the star at this restaurant starting with special made-to-order quesadillas.
    Tradition and modernity combine in the decoration. The best table in the house goes to the corner overlooking the Caribbean. This might make for the best Mexican meal of your life.

    •Cuisine: Contemporary Mexican
  • Red Lounge Bar
    Guests sip on tropical cocktails as they sway to music carefully curated by the DJ in this modern, sexy lounge. Close your eyes and you can almost feel the warm waters and hear the voices of guests enjoying this hot spot.

    •Adults only
  • Sal Steak Cave
    A Steak Cave for meat lovers where the best cuts combine with exquisite roasting techniques to produce the most succulent results in an adults-only space with a central open kitchen, dry-aged beef and a wine cellar. SAL is a must-taste restaurant.
    •Cuisine type: À la carte Steak Cave
    •Adults only
    •With additional charge

  • Sunset Grill
    • Excellent option in front of the pool to taste healthy and traditional snacks. 
    • Cuisine type: snacks 
    • Schedule: lunch 
    • Access: Paradisus, The Reserve guests 
    • Opens daily
  • Swim Up Bar
    In this water paradise one doesn’t have to leave the pool to order the next round of drinks. This swim up bar located in the South Pool is a great gathering spot for guests to sip and mingle under the glorious Caribbean sun.
  • Toji Bar
    Chai, Ginger, Cardamom, Tapioca, Green Tea and Lichee are just some of the Asian inspired ingredients that flavor the cocktails in this Cancun paradise. Sake, paper lamps and décor accents come together for a full Asian-inspired experience.
  • Vento Restaurant
    The Mediterranean serves as the inspiration for Vento. The breezy, palm-lined terrace sets the mood for the light, fresh Mediterranean-inspired menu. Diners can enjoy pizza from a wood-fired oven and freshly made pasta.
On-Site Amenities
  • 24-hour room service†
  • Boutiques/stores†
  • Business center†
  • Children programs
  • Exercise gym†
  • Gift/News stand†
  • Golf†
  • Internet services
  • Pool
  • Restaurant†
  • 24-hour room service†
  • Boutiques/stores†
  • Business center†
  • Children programs
  • Exercise gym†
  • Gift/News stand†
  • Golf†
  • Internet services
  • Pool
  • Restaurant†
  • Room service†
  • Spa†
  • Tennis court†
  • Travel agency†
  • Turndown service

† Fees may apply

On-Site Recreation
  • Children's program
    Baby Club: 1 to 4 years old
    Kids Club from 5 to 10 year old
  • Golf †
    Stepping onto the beach is some people’s idea of the perfect vacation. For others, it is putting the ball in the hole 30 feet away. If you are either of these types of people, then we have you covered. Just steps away from the hotel or beach you can shoot a quick 9 holes on our par 3 course.
  • Gym
    The spacious gym includes a combination of cardio and resistance equipment with treadmills, climbers, exercise bikes, weight training machines and free weights. As part of the holistic approach and methods of Yhi Spa, the Wellnes Center offers Yhi Moves, which includes fitness, personal training and wellness activities with personal trainers that evaluate the individual needs of each guest and develop specially adapted personalized exercise programs.
    Gym is only for adults over 18 years old.
  • Pool
    The resort has 4 spectacular pools.
    1 Adult pool exclusively for The Reserve Guests.
  • Spa †
    The Yhi Spa Wellness Center offers a variety of activities and fitness equipment for all styles and exercise preferences. In the movement studio, the guests can practice yoga quietly or take a lesson of Tai Chi, or put the heart to one hundred with a spinning session.
  • Teen programs †
    Life enriching activities for teenagers from 11 to 17 years old
  • Tennis court †

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 20929 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Lalo - our thanks!

    First of all - great thanks to our concierge Lalo - without whom we would be lost in this gigantic hotel, with no dime spared on its intricate architecture. It’s our more than 30th time in Mexico in as many years and this one is the best by design. Can’t wait to see what it will become after complete rehab:) Lalo organized all our day activities - we only had to wake up, and do it:) Presidential week was the busiest time and it showed. Not enough sitting space around pool; this is “reserve” section I’m talking about. Outdated gazebos are not bad ideas, but when it’s not enough for every guests - come on. Hope remodeling will bring it up to the class of hotel. People don’t have to get up at 6am to “mark” their spots. More umbrellas - way more! Food - the very cozy cafe in reserve dome was great. The long lines in buffet were terrible, and food mediocre. Dinners were better - the interiors outstanding. Entertainment - I would say one of the best we experienced. Professional troops are beating the “actors of stuff” in other hotels hands down. And lastly - there is tennis court. May I suggest to make 3 pickleball courts in its place instead? Like both neighboring Marriotts? Or struck a deal with them to allow guests visits, for a fee maybe? Who plays tennis now days🤣 We’ll - that’s my 5 cents, and I can bring a team of pickle friends with families if the last cent will be implemented:) Thank you for reading - Jeff S., Chicago

    Mar 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent stay!!!

    This place is absolutely beautiful. We heard it will be renovated but why?? OMG I can't say enough about how beautiful this resort is. Well maintained. Awesome price. Great all-inclusive benefits. Friendly and super helpful staff. I felt like royalty. Delicious food. We never left the resort during our whole stay.

    Mar 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    amazing experience

    Jorge and Miguel from lemon fish were excellent!! Best service ever!! Fast service. Great drinks and overall a warming atmosphere. Love Paradisus and will be returning soon due to the amazing faculty that is staffed here!! And a big shout out to the chef Mario for preparing fantastic dishes :)!

    Mar 07, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great stay at the Paradisus Cancun!

    Spent a really great week at Paradisus in Cancun - only our second time in Mexico (stayed at the excellent Paradisus Play Del Carmen last year) and loved our Melia experience again. Stayed in the adults only Reserve and were really well looked after by our concierge and all the team. Restaurants were great (special mention to Lemon Fish and Ginger Bar) and the pool side service at Sante bar in the Reserve was outstanding. Lots of opportunities to relax but enough special events and activities to entertain - tequila tasting at Ginger bar was fun as was the sunset cruise on the last night. Room was nice and the ocean view was beautiful - so close to the water and the beach along the front of the hotel was nice and not too busy. Thoroughly recommend the Paradisus Cancun for location, service and restaurants!

    Mar 07, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Paradisus All Inclusive (non - Reserve)

    Overall resort experience was very good. Stayed on non-reserve side, but had a personal concierge to assist us each day with whatever we needed, which was great! The one downside was that on rooms on the lagoon side of the resort are impacted by noise from nightclubs across the main thoroughfare. It disrupted our sleep on The Weeknd as the noise did not stop until after 3am. That should be shared with guests when booking so that they are aware. While it might be okay for some, it definitely soured our experience to some degree. The beach and water were beautiful, just like out of a brochure. Loved it. Food was okay, not great, but good enough. The reservation process could be a pain, but with the personal concierge he took care of all of that for us.

    Mar 06, 2025
Hotel Advisories
  • AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 75.99 Mexico Pesos (approx. $5.00 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Riviera Maya an environmental Tax of a minimum of 34 Mexican Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fee are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

    ***Important information for our guests***
    Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

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