The Reserve concept will include:
•Exclusive VIP check in lounges
•Personalized concierge service
•Assistance with priority reservations for activities and restaurants
•Exclusive pool with valet service
•Exclusive beach club with valet service
•Exclusive restaurant options
•Oversized suites with luxury amenities designed for both adults and kids
•Customized turn-down service
•Exclusive activities including Glamping BBQ’s
•Exclusive areas for adults only (VIP lounge, pool or beach club, restaurant option)
• Bali beds (upon reservation)
• Luxurious bath amenities by Lande
• Minibar and Nespresso coffee system
• 24 hours Room Service
Located in the privileged and peaceful hotel zone and bathed by the sparkling Caribbean Sea, this iconic hotel has a pyramid-style shape with glass ceilings. The originality of its leafy interiors full of plants are an invitation to disconnect and enjoy the peace.
The hotel offers an all-inclusive service so all you have to think about is having a great time. Stroll along the Caribbean beaches, enjoy suites with the finest views, 10 restaurants serving the highest quality cuisine, work out in the gym or relax in the YHI Spa. This is the place for the most unique and immersive vacations in Cancun.
Location
Cancun - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
***Important information for our guests***
Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
20514 reviews
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Dec 25, 2024Friendly Staff
Had a great trip with my family over Christmas of 2024. Staff was very friendly, especially the workers at the swim up pool bar. Dino and Artemio are very friendly and quite funny. Very sweet towards my whole family and grandparents. 10/10!!
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Dec 25, 2024No value for money
There are not enough activities for kids. There is one pool table with poor conditioned cues, one video game station with very long wait constantly. There is a large pool but little fun activities. The nightly performances are at a crammed area with poor visibility. The escape room is fun but expensive. Overall kid experience design is lazy and limited. The food is generally not tasty though variety is decent. Quality of ingredients is quite low and all the restaurants taste generic. There are not enough beach chairs by the pool - too many people vie for a few of them. Too many spots are reserved for premier members or pay-for-upgrade. Staff in general appears to lack training and/or motivation. Management appears to focus on cost cutting and upselling. The beach and ocean are world class but not something the hotel can claim credit for except the cleanliness. In its current state there’s little value for money. It’s a beautiful place but an empty shell. We are definitely not coming back.
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Dec 25, 2024
5-star tuned into 2-star
A 5-star hotel has turned into 2-star. Positives: Beaches, Restaurant Service Staff. Negatives: Family concierge is a scam. Overall staff attitude is gone down the drain. Frequent out-of-stocks on Food/Towels. No care for customer experience.
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Dec 25, 2024Stay away from this outdated crap
Super outdated hotel and dirty rooms. We stay in main pyramid and it was horrible. Line for a breakfast 1h+ waiting, unable to book restaurants outside of 10-4 (we arrived 4:30pm so only buffet). Food wise everything was super bland and that’s a huge understatement salt I’m pretty sure was not used at any part of the preparation process. Even cakes were not sweet I don’t even know how that’s possible. Obviously no place near the pool, everything taken from early morning. Service 50/50 sometimes great sometimes terrible. Overall the worst hotel ever.
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Dec 24, 2024
Make your reservation! You won't regret it!
Sergio and Renan at the marina, Paradicius, were fantastic! The food matched the service, excellent! We had the grilled vegetable salad, seabass, and the catch of the day, tilapia! The fish was cooked to perfection with excellent flavor.