Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Not impressed
Picked here to stay on a somewhat of a short notice vacation. We paid for the all inclusive for three of us. The front desk staff was very helpful, and so were some of the waiters/waitresses. Some of them had a very bad attitude and it seemed like you were bothering them. There was a bartender at the pool bar who was very rude. They said the resort was very family friendly but we did not feel that way. There wasn’t much for younger kids to do other than the water slides at the pool, which to me felt very small and seemed to be always crowded. Most of the places to eat were subpar. The Italian restaurant was horrible. The buffet wasn’t very good food was cold or hard as a rock, the only decent meal we had was at the cantina/the palms. Portions were very small on some of the meals. There was no room service for food. Some days they wouldn’t even get to our room until 5pm to clean and restock the fridge, we went three days without them restocking fridge after they said they would be back to fully restock it. There really isn’t much of a beach which is ok because you have maho and mullet beach nearby. Our take on this resort is you pay more for the resort and the AI than it’s actually worth.
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Hotel stay
The hotel was very nice and clean. The staff was friendly except for bartender at swim up bar. He was very rude. The food was horrible. Honestly it was hard to find a good meal. The buffet the food was cold and the other restaurants were like they took it out of a box from the freezer and put it in a microwave.
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Spring break with my daughter
g My experience overall was a positive one . I’d like to point out that the spa was amazing. Enrica’s exceptional customer service during the check in set the tone for what was followed up by an amazing spa experience from the gifted hands of Sabina and Lisa for myself and my daughter. Thanks again ladies. Elise the front door person was exceptional in providing assistance more than once. Carlos at the taco restaurant was helpful and a breath of fresh air. Michel at the pool bar was amazing with keeping up with the steady flow of customers while exhibiting exceptional customer service. Derrica and Judinell at the Palms restaurant both offered service with a smile : Jack was excellent as well. Cristal at the restaurant was the best and attended to my every request demonstrating extraordinary customer service. However, there were a couple of issues that I would like to address. We arrived early and couldn’t get into the room until four. Although we were allowed to visit the restaurants , waiting over three hours was a bit much. We just wanted to shower and explore after our plane ride. As an expedia gold member I have been given upgrades at other properties, when I inquired that I had to book directly through the hotel . That was not true, but a minor inconvenience . The cold towel and welcome drink was a plus. However two ladies at breakfast were extremely rude 3-29-3/30 greeted did not speak and seemed bothered by my presence. They did not have their name tags on or I would have provided their names but they were by the breakfast chicken on 3-29.Overall, it was great experience would stay again.
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IMPECCABLE, AMAZING, FANTASTIC, SUPERB, EXCELLENT… All positive words you can think of MUCH LOVE from Miami, The 305
I ALMOST let a few reviews online discourage me, despite being intrigued by the photos and information upon booking. No negative comments matters because my experience was impeccable, flawless, and superb to say the LEAST! The staff was very friendly and accommodating the entire time.. There are a bunch of people that helped make this stay pleasant but here are a few names I got the chance to note down.. Ms. Sharon, Edward (bartender), Carlos (Mr. Cool Guy), Ms. Sanderson, Ms. Carole, Hakeem (bartender) Sita (chef), Sherona(chef), Zavon (chef), Dywantie - chef , Shereese (pizza), Elise (bell hop), Kedisha (receptionist), & Ms. Veronica… The food was good and up-to-par at each restaurant. There are plenty of restaurants to choose from. The drinks are not top shelf so they were good & satisfying for what it was … Definitely book this stay… Much love to the crew at Sonesta Maho!!!
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Great Service!
Beautiful location and amazing service!!! Jennifer and Emmanuela at Azul restaurant were absolutely incredible and made our experience one to remember! They remembered our names and preferences and were so personable and kind. Would come back just for these two girls!!