Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1621 reviews
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Mar 29, 2025Find somewhere else to enjoy the true sint maarten!
We found sonesta maho mediocre. Food was very much geared to Americans. Fried foods and not the greatest. Best 2 restaurants on the resort was the Italian and Asian. Buffet comparable to cuba . Food options had No caribbean cuisine. So we were disappointed. Lived on pancakes, bacon , fruit and pizza. Wait Staff was happy if your a tipper. Otherwise not overly friendly. Long faces. Maho gift shops extremely overpriced! Maho Beach although cool, was rough and the smell of exhaust from planes to much. We Preferred mullet bay beach ⛱️ 15 min walk away and 30$ a day for 2 chairs and an umbrella. This island is best experienced eating at local restaurants for the true sint maarten experience. We found it mostly seniors and young families. Pool is small and closes at 6pm. Not much night life. Minimal entertainment. Overall wouldn't return to this resort. Find somewhere with breakfast included, and go enjoy the real sint marrten experience. Simpson Bay, orient, grand case or marigot .
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Mar 28, 2025Ramon is the greatest
Ramon is the best bartender ever. 10/10 Would see him again. Mr tequila is the greatest bartender i’ve ever had, he brings the energy every time you see him. My vacation wouldn’t have been as good if he didn’t work at the bar at night. Will definitely have to come back and get more perfect drinks.
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Mar 26, 2025Poor service and food was lacking.
This was our first all-inclusive resort and I would say that it was not a good experience. The service at this resort was subpar to the say the least. Bartenders are very rude, especially in the Mexican restaurant. The service in the Chinese restaraunt was very very bad and our wait time for our drinks was in excess of 20 minutes! The servers make you feel that they are being put out by your order, unacceptable. The elevators suck and take forever. Our air conditioning didn't work well in our room despite a visit from maintenance. Overall, the food was not good. The snack shack was great and the Italian restaurant was good. Buffet was mediocre at best. We spent more money dining out than we should have. It is hard to get drinks and takes a long time!!!
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Mar 25, 2025
It was not terrible, but I won't go back.
I was sadly disappointed in this resort. There were nine of us traveling together. For the most part the staff was friendly and polite enough. I liked that I could eat at the specialty restaurants without reservations. First come first served. The property was clean and we did not have any issues with our room. My issues or concerns, 1. At the buffet you have to wait to be seated. This will cause a back up at the entrance. Also, at the buffet, many times I had to wait for food. For example, the fruit was all gone at breakfast, I waited about 10 minutes and said forget it. Ran into the same thing with the hashbrowns. You should always be cooking, and should not run out. They dished up your food, which I understand, to curtail waste, however, many times I said just a little and was given to much. We actually went off the resort for a couple of meals. We travel all over the Carribean and I think that is the first time we went off site. As I said, there were nine of us, in the buffet they had the tables to fit us. In the Palm, they would not allow us to move tables together, so we had to split up and took two tables. 2. One of our parties room smelled like sewer on the second or third day. So bad she had migraines. Went to the desk and they said they would send maintenance, they did not. Maintenance never showed up, but after a couple trips they finally sent housekeeping. She sprayed some air freshener. It did not work. The family member was in another family members room resting due to the migraine. I was speaking for her. I asked about moving to another room. They were all full. After multiple trips down to the front desk, with getting different answers, and arguing with the front desk manager, she was finally moved. So, I guess they were not full after all. We should not have had to spend two hours getting the problem resolved. especially, since I later found out it is a reoccurring problem. What really upset me, was later on in the elevator a woman asked (same floor) if my room smelled like sewer. I said no, but asked what room she was in, and it was the same room my family member was in. Just fix the problem. 3. The bar by the beach had one bartender in it. Many times we had to wait a good 10 minutes to be served. And they did not keep track of who was waiting. Had someone cut infront of me and walked right up to the bar, and they were served. Guess you have to be rude. (not my style) Saw the same thing at the swim up bar. However, the day bartender at the lobby bar (with the mini casino) was fantastic. I wish I remembered his name, but he was great.
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Mar 25, 2025
Very nice hotel and staff
The location of Sonesta Maho beach couldn't be more perfect. Very close to the famous beach at the end of the runway and very close to the nightlife and restaurants on the main road. When eating breakfast in the hotel, Shantal, was my waitress. She met met me with a smile and was eager to help with extra coffee or other requests.