Sonesta Ocean Point

Customer Ratings & Reviews

TripAdvisor Traveler Rating

765 reviews

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  Amazing staff

  Emmanuela at Azul greeted me every morning at the Azul restaurant for breakfast. She always had a smile on, called me by my name and knew exactly what my drink order was. She was a great way to start my day. Hamsley B was always happy and helpful for the breakfast service as well. All the staff at Azul for the breakfast service were amazing from the servers to behind the buffet. Excellent. Dane was a GREAT butler was always checking in making sure everything was okay. Alex greeted me when I arrived took all my information and arranged transportation for all of my tours, he was wonderful. Vigillio was always available to help and we had some great chats during my stay. All the restaurants were excellent, Azul was my favourite. My only complaint was the noise from the Sunset bar went on late a few nights, but once I brought it to the attention of Dane the issue was quickly addresses. So just be aware if you are on that side of the building.

  Feb 16, 2025
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  Another great stay at Ocean Point @ Sonesta Maho, St Maarten

  For the last 10 years or so, I have been a +1 on a business trip to the AUC board meetings. Returning to the ocean point is like returning home! So many staff members that we now consider family! Shout outs to the wonderful staff at Azul Restaurant! Specifically…Jennifer, Evangeline, Jennifer again, Emmanuela and of course, Jennifer! 🤪 There cannot be a more professional nor attentive room steward than Miss Loricia! When she has your room, you want for nothing! Thank You, dear lady… you are the best! And for that perfect cocktail at the ocean point pool bar… You need to look no further than Miss Sheryl Attidore! She makes a wicked BBC!! Get your minds out of the gutter… It stands for Bailey’s, Banana Colada! (Geez) and is always served with a hug, three or four air kisses and the perfect amount of snarky and slightly irreverent repartee. Sheryl has been a staple of ours for the last 10 years! “Hey, Baby! Muah, Muah,Muah”. ✌🏽❤️

  Feb 16, 2025
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  Poor Value for Money; Not a 5-Star

  We attended the Sonesta Ocean Point Resort in December 2024 for one week. The resort itself is beautiful, located on the cliff's edge and in very close proximity to the airport. There are good amenities in walkable range, including the casino and many high-end restaurants. The dining at the resort is premiere, with the Italian-inspired Portofino leading the way. There are some notable deficiencies however that detract from the experience and place this vacation closer to a 3-Star than the advertised 5-Star experience. Service and Staff Attitude Service was poor to confrontational. There is absolutely no pool-side service, which is expected at any high-end luxury resort. There did appear to be staff present who were supposed to provide this service, but for whatever reason they refused to do so. Lobby staff refused to action basic requests and were both rude and unhelpful when we made inquiries of the private dining experiences and spa bookings. Bar service was mixed, with some expressing pleasantries and others appearing to be bothered at the prospect of your simple request for a beverage. We experienced at least three negative confrontations with staff that impacted our experience negatively and affected which locations we attended for the remainder of the week. Nightlife Nightlife is non-existent here. If you are seeking late night cocktails, music or to engage with other travelers, this is not the destination for you. The resort becomes a ghost-town after 10pm. Beach There is no beach to sit on. There is a small area of sand that is barely accessible and at your own peril. If you are looking for the traditional beach experience, this is not the resort for you. Exclusivity The Ocean Point is advertised as an exclusive/premium experience, however many key amenities are only available on the larger Maho Beach side of the property, including coffee, buffets and stores. Some of the best attractions are actually located on the Maho Beach side of the resort, including the casino bar and rooftop snack bar, which are arguably the most interesting places on the property. Confusion As other guests have shared, it is a challenge to ascertain where restaurants are located and when they are open. This was unusually challenging for a Caribbean destination and there is little by way of help. The resort will undoubtedly reply that this information is available on the internet or their app and while this may be true, you will be required to actively investigate what is open throughout your stay. We found this to be an annoyance, particularly as some of the restaurants were not open when they were scheduled to be open, and some never seemed open at all. Value Overall, the value for money is poor. You will not feel as if you are receiving a premium, exclusive experience. You are better off staying on the Maho Beach side for a lesser fee or looking elsewhere.

  Jan 28, 2025
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  A very nice place but beware of a few things lacking

  Over all a very nice resort. I did NOT get the room I was told and ended up looking out over a roof with a limited ocean view. Could not enjoy the patio. Staff didn't do much to get me another room. Positives Establishment very clean. All Staff very friendly and spoke English. (Alot of other Caribbean resorts just put bodies in there and when you ask a question they replay no ingles). Food for an all inclusive resort was very good. if you think you are getting 5 star dining and quality at an all inclusive that just does not happen. All waiters were very nice and went out of their way for you. House keeping was terrif. I had a few minor issues with the room but they were resolved quickly. All pools were very clean. No riff raff which I had seen at other all inclusive resorts. Plenty of security so you know you are safe Things to be aware of but not going to call them negative. A lack of activities and entertainment. The place is next to the airport. While the planes taking off and coming in are an attraction, at dinner the noise could be disruptive especially while having conversations. There is no real beach at the resort like other all inclusive resorts. You had to walk 10 maybe 15 minutes to Mullet Bay beach, which was very nice but you had to pay 20-30 dollars for chairs, umbrellas and tables. The place does need some paint and floors to be replaced in the corridors where the rooms are. This is common in alot of resorts as the winds and ocean breezes and moisture do take there tolls quickly.

  Jan 27, 2025
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  Simply amazing.

  We are here now. Half way through our stay. This place is amazing. The hotel staff has all been accommodating, friendly and helpful. The grounds are clean and well maintained. This is an adults only resort. American beers and awesome beverage choices. Food has not disappointed. Contesting needed for dinner. My only suggestion is a little more lighting at night. If we get the chance to come back we would stay here again. Oh and the planes flying over is pretty cool. Loud but cool.

  Jan 21, 2025