Guests will receive a free daily breakfast.
Additional breakfast details will be provided by hotel at check-in.
Resort Details
- Accessible facilities†
- Babysitting†
- Butler service†
- Catering services†
- Door man†
- Dry cleaning†
- Massage services†
- Onsite laundry†
- Safe deposit box†
- Wedding services
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5248 reviews
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Feb 18, 2025Disappointed
Biggest issue was we paid for our stay before we left UK and after we left we have been charged again on departure! Now we are facing the issue of getting our money back. Other issues - On arrival at 12 midnight we asked for a drink, and water in our room was all to be had. There was no breakfast facility only a muffin bar. There was no outside space that was free around the pool and you had to pay for sunbeds literally on the sand outside the hotel which was very very busy. Room was good we had a suite. It was very built up around the hotel which spoilt the ambience. When we left we had to carry our own bags not very attentive.
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Feb 18, 2025Bucket List...Must Stay Here! Favorite US Hotel! Views, Rooms, Aloha Friendly Staff, Location
Beautiful resort hotel, large rooms, scenic ocean & Diamond Head views, less than 2-minute walk from hotel to beach, and all staff was very friendly. Many free activities include making flower leis, bracelets, ukelele lessons, and more. Great location as about 7-minute walk off property to many restaurants and shopping. The staff was very friendly and treats its guests first class! From the moment you get to hotel, you get a kukui nut shell lei. At check-in they take time to answer questions (Rebecca G), give a free coupon for 3 bakery items; later Andrea helped me with info and breaking dollar bills into smaller dollar bills. We had great maid service in our room from Dolly and Eva and they were around lots giving extra fresh towels & coffee and more to make sure our room was fully-stocked. Clarence, room service and attendant helping guests with ice and information, was very kind, provide info and charming. The Surf Lanai which served breakfast daily was an excellent experience. Host Lee Young, Chester, and Hostess Eriko greeted customers warmly, seated people, remembered guest names and provided Flea Market shopping locations. Restaurant Manager, Keenan, checked with the diners to see all was going well and if they needed anything else or conversing about the weather or daily activities. Our favorite waiters were Stanton (made us smile and kidding around, gave local info insights/ideas) and Steven (lots of jokes and riddles); both gave excellent and attentive food service. The Pool staff was helpful in finding chairs at the pool and replacing fresh towels for the people. Pool supervisor, John, kept the area clean, helped others and us moving chairs around and had interesting stories; remembered us from previous stays here. Pool attendant, Giovanna, also cleared towels from empty chairs and monitored unattended chairs. Diane O, was our favorite cocktail and food waitress at the pool, treated guests as old friends and kind. This resort hotel also provides free suntan lotions at the pool for its guests! Front desk supervisor Matt was helpful to guests if they needed help as was other Senior Management (Nicole Okuna and Joo Ah Ige) attending to needs of wedding parties and business meetings, asking guests how they were doing and if all was going great during their stay at the hotel. This was our fifth time staying here and will stay here when we are on Oahu. The staff all throughout the hotel that we met were very kind people, wanted to make its guests feel like old friends and were well-trained. The ALOHA Spirit was exhibited all throughout our stay by the staff! RELAXING!
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Feb 13, 2025
One of My Better Choices!
This was one of the better choices I have made during my travels. On a flight back to PHX from AUS we had a 27 hour layover in Honolulu. I booked this fabulous hotel for the night using my Bonvoy points and it was one of the highlights of our 3 week trip. We got off our long flight from Sydney and arrived at this hotel to a wonderful check-in experience. They were able to get us into our room early, so we dropped our luggage and spent the most relaxing day on the beach reading and decompressing from our whirlwind trip. The food we ate, the atmosphere, and everything about this hotel was just what the doctor ordered. It is walking distance from great shopping and restaurants, and the beach was great! I highly recommend this hotel. I especially recommend it if you are wanting to treat yourself during a layover.
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Feb 12, 2025
Not a luxury collection
The hotel is old (they call it historic) and not even close to a luxury collection. The rooms and the bathrooms need a major renovation. One guest checking in - now checking out , claimed that she had a termite infested room. The $52 resort fee is a rip off, as you still get charged $74 for 2 beach chairs and an umbrella. Not enough pool lounges, so you better get down there by 1000am. Gym is tiny and an afterthought as is the spa. It does have a great location. As a titanium Bonvoy member, I used my suite night upgrades and only got a corner room. They wanted $500 per night for an actual suite. Against the spirit of the reward program. Blow this palce up and rebuild it.
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Feb 11, 2025Not here for the food but also literally cannot eat here.
Not here for the food but also literally cannot eat here. This being said I have soy allergies. They say they can make accommodations however literally everything comes processed and nothing is prepared in house. I have been using my room charging privileges at the neighbor property Moana Surfrider westin. (Fyi there are about 5-6 privately owned Marriott properties here including Sheraton and the Westin/ Royal hotel) Ive eaten here almost everyday for lunch since my arrival and every time have told my server of my soy allergies. Earlier in my stay the chef came out to my table that was on duty and told me that my steak is soy free because of the soy free tamari sauce they use for the marinade. I loved this dish and that the chef took time to make this contact with me about my allergies. It comes with some cabbage confetti and kim che and the steak. I ordered the same dish about 3 days in a row for my lunches and around third time i made my server aware if he asked or not that my soy allergies should be made aware of in kitchen. Randomly there was a new topping to the steak that included the toppinod. So I asked about it and of course it had soy in the toppinod. They remade it. Come to today and I’ve probably had this dish 6 times or so and I’ve reordered it and today with the help of the floor manager that the kim che which ive had on my plate every time has had soy in it. In another scenario while eating at surf lani for breakfast, I made both the floor manager and my server aware of my soy allergies. My food comes and the server brought me soy sauce packets for my food.
- AdvisoryCharges for in-room phone calls are based on usage and will be collected by the hotel at check-out. This policy is subject to change without prior notice.
- AdvisoryResort Fee Inclusions: WiFi access in guestroom, public areas, and on island ("MiFi" rental), One (1) 4" x 8" photo per room per stay, one day rental of GoPro Camera (per room, per stay), unlimited local, long distance, toll free, and International calls, Two (2) bottles of water daily, fitness and cultural classes, "Collections of Waikiki" savings booklet, Children 12 and under eat free at Surf Lanai (one child per one paying adult), 15 minute surfing instruction (sand demonstration)
- AdvisoryResort Fee Inclusions (continued): Buy 1, get 1 free entrance to Sea Life Park, Press Reader Acess (5000 newspapers and magazines in multi-language), $20 gift card at select on-site retail shops (applicable towards men and woman apparel with $100 minimum purchase (not applicable to discounted items), bag of signature baked goods from on-site bakery (one per person, per stay), 10% off retail gift box items at bakery, and 10% off Abhasa Spa charges. Inclusions are subject to change at any time.
- AdvisoryCategories listed below will no longer have access to the Mailani Club Lounge, which is permanently closing (Effective on New Reservations as of July 1, 2021): - Mailani Tower Premier Ocean Front - Mailani Tower Ocean Front Existing reservations will be coded with Food and Drink vouchers
- AdvisoryA minimum Self Parking fee of $55 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- AdvisoryA minimum Valet Parking fee of $65 per room, per day, per vehicle will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- AdvisoryPrices are based on single or double occupancy. You may incur additional charges at the time of check-in for additional room occupants as well as the Resort Fees and taxes applied on the additional occupant’s charges.
- AdvisoryChildren Rollaway Charge per night is $140 plus 17.962%
- AdvisoryA mandatory hotel-imposed fee of $52.00 (plus tax) per room, per day will be charged and collected by the hotel either at check-in or check-out. This fee is not included in your package price and is subject to change. Mandatory Resort fees apply to every night of your stay regardless of the promotions included in your booking. For detailed description of what’s included in the mandatory fee please see hotel policies.