St. James's Club - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4724 reviews

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  Beautiful Island

  Overall a nice resort in a good situation, most staff were cheerful, attentive and helpful. A couple of the bar staff were not so helpful and it took some time to get their attention and a drink. On one occasion when the bartender acknowledged my order he carried on chatting to the waitress for about 5 mins and when I asked again he snapped back "I'm doing it man, doing it". He clearly wasn't. This particular member of staff also started clearing the Docksider bar 45 mins before closing. Very disappointing. It's a shame that I didn't get his name but I can say that he wasn't one of the more experienced bar staff. On a different note, we saw advertised a Mowtown and Oldies show at 10pm and being of a certain age we decided to go and see it. The show didn't start until 10.20pm and finished at 11pm and consisted of a member of the entertainment staff plugging his phone into the sound system and playing his play list. Not much of a show. Disappointing. On a couple of occasions I asked the reception staff questions about general matters, restaurant/bar opening times and the like and pretty much each time of asking I was given the wrong info', not the end of the world but a bit slack. On a brighter note, St James's Club is set in lovely grounds with some nice secluded areas and the beaches were beautiful, the sea lovely and warm and the pool areas were nice too. The 11/11 restaurant was a nice and serene area to eat, although limited in choice. The other main restaurant was the Docksider was much more hectic but more choice. Our room (Royal Suite) was nice, a grand name for a relatively normal room. The housekeeping was excellent, very nice staff and helpful. Thank you to them. All in all a nice stay, was it worth paying extra for the Royal Suite? I'm not sure as I didn't see the other rooms but it was a nice holiday on a beautiful island. Unfortunately when things don't go 100% how they easily should, these are things that you tend to remember but we would definitely return to Antigua and, possibly, St James's.

  Mar 05, 2025
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  10 minutes after I checked in I knew the trip was too short!

  I have never been to a resort where the interaction with staff is always a great one. They bring you in like family from the minute you arrive. Clean, comfortable and accommodating. I left many new friends behind at the end of this trip. Already planning for next year!

  Mar 02, 2025
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  Some Good, Some Poor

  One of the best locations on the island. The food at all restaurants is very good quality & a very good variety of options. The public area are to a reasonable standard for Antigua. It is a shame that the quality of many rooms is so poor, the ones I saw (4) on this visit all needed repairs and the decor was poor. One frustration as a so called All Inclusive Customer is the ability to get an alcoholic drink at the bars. The service is so slow that it makes me wonder if this is deliberate to reduce overall consumption . BTW All Inclusive does not include Resort Fee & Tax which is charged per each day of stay on top of what you paid when booking. Generally staff are friendly & helpful, however, apart from the gardeners who seem to be very active, most staff do as little as possible, as slowly as possible. I appreciate it can be hot & humid but their pace is ridiculously slow. There was little or no evidence of Supervision or Management activity, although I did see one person walking around with a “clipboard” on the final day of my two week stay. As an example, at a restaurant you are usually shown to your table, asked if you would like water & tea or coffee. Then you wait & wait, often having to ask again or go & get some yourself. The same applies to getting a drink at mealtimes. There didn’t appear to be a shortage of staff, they just need organising & to be prompted by a supervisor or retrained in customer service. When you do get served they usually respond to a smile, so it seems they are reasonable intent in their work. One notable positive exception to all this is the Lady at the Coffee Shop who was excellent. This trip included thirteen family members so was quite an expensive trip ! I would like to return to this resort for its location & the quality of the food on offer, however, it needs some serious improvement before I could judge it as offering Value for Money.

  Mar 01, 2025
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  Relaxing family friendly

  On the whole this resort is very good. As others have mentioned the rooms/bathrooms could do with a little work but the beds were comfortable and everything worked and was clean. Food - Nice to be able to eat a la Carte for most meals if wanted if you are not fans of buffet. We ate in Rainbow garden for dinner, nice food presented well. Dockside buffet - varied and generally very good, maybe salad would be good but I can imagine getting it in is not always easy. Eleven 11 - good burgers, fried chicken, Pizzas average. Beach grill - pretty good but the slowest service. Service was slow at busy times but the staff always tried to get to us as soon as possible. The coffee house and beach bars are very good with fresh cakes all day in the coffee house (helpful with teenagers) and the best mojitos were in the bar on the bay. There is a relaxed atmosphere, mostly Americans (older) and British families (it was 1/2 term) nobody getting overly drunk or eating to get their money's worth. Always sun loungers to be had any time on the beaches or by the pool. Pools are a little old fashioned but with 2 lovely beaches who cares. Family members used the Gym most days, the tennis and Pickleball. Also waterspouts - Kayaks. All good and kept the family entertained. Really enjoyed the resort and would recommend.

  Feb 27, 2025
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  Half term Break

  Stayed here over half term with family We had rooms on the Atlantic beach side which had gorgeous views of the sunrise most mornings and we could walk straight out onto the beach which was lovely. The rooms were a little tired, particulary the bathroom which definitely needs updating. The decor is very typical of the Caribbean and was very spacious which was good We found the resort had lots to do in terms of water sports, gym, pickleball etc and a couple of nights we enjoyed the evening entertainment Food was ok, the breakfast buffet was good, Michael made us some lovely juices every morning - lunch was ok in Dockside and Beach Grill but was disappointing at the buffet as we felt there was a lack of selection eg limited salad bar, no pasta station etc dinner was disappointing in the Rainbow Garden but ok in the other venues. Service was hit and miss. Very slow sometimes with staff who didn't know what they were doing. We felt that a few members of staff seemed very off and looked like they would rather be anywhere else. Omar and Wilson stood out for their customer service and were very proactive. Wilson went out of his way to find non alcoholic beer which was not stocked at the bar. Marissa at Guest Services was helpful Watersport guys were friendly We hired a car for a couple of days and ventured out to Half Moon Bay, Pidgeon Beach (ate at Catherines but Bumpkins good too) Galleon Beach (Loose Canon restaurant), English Harbour, Falmouth (very lively in the evenings at The Club House) We loved the setting of the resort with being able to see the sunrise and sunset every day. Would we go back? Yes but think that they really need to train the staff a bit more in terms of customer service and attitude.

  Feb 25, 2025