Resort Details

Dining
OnSite Dining
  • El Alamo

    Located in our lobby area, El Alamo is a casual restaurant serving an international breakfast and lunch buffet and an A la carte Mexican menu for dinner.

  • La Tratto

    Located adjacent to our lobby bar, La Tratto is a casually elegant choice for dinner serving an A la carte Italian menu.

  • Lobby Bar

    Our lobby bar serves a Continental breakfast bar service and tea time.

     

  • Pool Bar
    Bar with snack service to all pools.
  • Snack area

    Light meals by the pool and an Asian A la carte menu.

  • The Steak

    The Steak, located near the pool area, is a casual dinner option for dinner, serving a buffet of seafood and fine cuts of beef.

  • Wet Bar
    Swim-up bar.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • ATM/Cash machine†
  • Baggage hold
  • Bell staff/porter
  • Children not allowed
  • Concierge desk
  • Elevators
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • ATM/Cash machine†
  • Baggage hold
  • Bell staff/porter
  • Children not allowed
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Outdoor pool
  • Pool
  • Restaurant
  • Room service†
  • Safe deposit box
  • Sauna
  • Spa†
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Internet Access
On-Site Wedding Services

  • Visit www.weddings.palaceresorts.com for information.

† Fees may apply

On-Site Recreation
  • Direct access to a beach
  • Fitness center on-site
  • Motorized Water Sports †
  • Non-Motorized Water Sports
    Water sports marina on-site.
  • Outdoor pool
  • Pool
    There are 4 pools on-site including 3 infinity pools, one with swim-up bar, and an indoor pool with 2 Jacuzzis.
  • Sauna
  • Spa †
  • Steam bath
Off-Site Recreation
  • Golf †
    Golf course located within 5 miles of the property.
On-Site Attraction
  • On-site Entertainment
    Theme nights, daily and nightly entertainment.

† Fees may apply

Hotel Advisories
  • Advisory-Important Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - During spring break the following policies are in effect. One chaperone for every 10 students/spring breakers. No alcohol in the rooms, a special wrist band will be issued by the hotel to student/spring breakers which will restrict service of alcohol at any of the facilities.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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