Tesoro Ixtapa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1846 reviews

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  Not a high quality all-inclusive Mexican resort

  I have stayed in many, many hotels, high end and not so high end, through out Mexico, so take my review with this knowledge. I made the mistake to allow a family member make the reservations because he recommended it and I quickly knew something was different when I checked in. At check in, we had to wait for another person to welcome us and was an intermediary between us and the front desk staff. I never got the official definition, but looks like this hotel is partially privately owned and managed by an agencies like Enna Inn Apartments, basically an Airbnb. By booking through them, you get the bare minimum, a room or apartment with some essentials, like "counted" towels, dishes and utensils and internet. Now, the property is very nice and well kept, but the private apartments not. Also, if you book through Enna, you are treated as a second class guest, no bellboy service or room service. You also cannot charge to your room, everything is paid cash or credit card, including the pool bar. Aside from the method you booked, I found their rules very ridged, such as we could not drink nor eat near the pool, the security guards kept warning us that we had to go far away from the pool for that, and very rude as well. Overall I say this about this property, if you are on a tight budget, this might be a place for you, but have low expectations. If you are used to high quality and service as an all-inclusive Mexican resort such as, mmm let me think, Moon Palace Resorts or RIU, this is definitely NOT a place for you, you will be highly disappointed.

  Feb 16, 2025
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  my first wedding

  The mood of lobby's personal, sometimes. The rooms very good, pool very good, my family was very exited, you have to improve only the attention of personal, the team of wedding planner Made the diferente, Socorro AND Alexis were the Best. Thanks

  Nov 25, 2024
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  0/10. Do not stay here

  Checked in at 3:00 pm for what was supposed to be 6 days of relaxation and fun. Checked out exactly one hour later after check in. Room was filthy, mold on the ceiling, unidentified stains on the sheets. Hotel staff at front desk completely unprofessional. I booked through Priceline and Priceline would try to get a hold of them and the front desk staff would pick up and hang up. We asked to see another room and they showed us the room next door that was in the exact condition. I have asthma and suffer from heart disease. Unnecessary stress from what is supposed to be a vacation. Do yourself the favor and don’t book here. The place reeks of fish as soon as you walk in. DO NOT BOOK. Don’t make the same mistake that I did, hotel won’t even offer a refund and I didn’t even spend a single night. Nos registramos a las 3:00 pm para lo que se suponía que serían 6 días de relajación y diversión. Salimos exactamente una hora más tarde después del check in. La habitación estaba sucia, había moho en el techo y manchas no identificadas en las sábanas. El personal del hotel en la recepción es completamente poco profesional. Reservé a través de Priceline y Priceline intentaba comunicarse con ellos y el personal de recepción contestaba y colgaba. Pedimos ver otra habitación y nos mostraron la habitación de al lado que estaba en las mismas condiciones. Tengo asma y sufro de enfermedades del corazón. Estrés innecesario por lo que se supone que son unas vacaciones. Hazte el favor y no reserve aquí. El lugar apesta a pescado tan pronto como entras. NO RESERVES. No cometas el mismo error que yo, el hotel ni siquiera ofrece un reembolso y ni siquiera pasé una sola noche.

  Apr 04, 2024
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  Will not return to Tesoro Ixtapa

  All meals were mediocre to good. Staff was generally very good to excellent, with the exception of the "entertainment director," who appeared to be anti-North Americans. Disliked · David Bustos, the "entertainment director" was clearly biased against non-Spanish speaking guests. We were there for New Year, but David Bustos, who used to provide English translations, now refuses to do so. As such, we were effectively excluded from the festivities because we did not understand what was being presented. We also were excluded from the raffle because the winning numbers were presented only in spanish. Because we felt that we were intentionally excluded for apparently racist reasons, we left the New Year's celebration at about 9:30 pm. What we could not determine, but suspected, this exclusion was due to a policy set by top management. The majority of the staff was very accommodating and curteous. However, it was clear that our presence was not appreciated by David Bustos. We paid a great deal of money to be there for more than two weeks, but feel that we were cheated. We will not be returning and will be telling people to pursue other places to stay for their vacations in Ixtapa.

  Jan 14, 2024
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  Again a nice stay!

  My husband and I spent 10 days at the Tesoro Ixtapa during the Easter holidays. The hotel was full with mainly Mexican visitors. It was a delight to see all their little kids having fun, and although we were many, it never felt uncomfortable to be surrounded by so many people. We have been to this hotel before and we are happy to say, that they have improved it quite a bit. Our room was comfortable and clean, we had a small balcony with a partial view to the ocean. Unfortunately, due to the AC noise, it is impossible to seat outside! The buffet restaurant provides very good food with a great variety of dishes, one can always find something delicious to eat. The staff in general is amazing, always ready to serve with a friendly and speedy manner, we thank them all. We would like to highlight a few of them who’s service was great: Oliva, Esther, Patsy, Miguel, Manuel, Jorge, Guadalupe y Mauricio. We feel comfortable to recommend a stay in the Tesoro Ixtapa but maybe not when there is a big Mexican holiday time! Ana María and Uwe

  Apr 09, 2023