Resort Details

Dining
On-Site Amenities
  • 24-hour front desk
  • Bell staff/porter
  • Concierge desk
  • Elevators
  • Exercise gym†
  • Free parking
  • Luggage service
  • Meeting rooms
  • Onsite laundry†
  • Outdoor pool
  • 24-hour front desk
  • Bell staff/porter
  • Concierge desk
  • Elevators
  • Exercise gym†
  • Free parking
  • Luggage service
  • Meeting rooms
  • Onsite laundry†
  • Outdoor pool
  • Smoke-free property
  • Tour/sightseeing desk
Off-Site Amenities
  • Business Center

† Fees may apply

Off-Site Recreation

† Fees may apply

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_3.5 2089 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Dinner time the meats were cold due to propane gas ran out had to wait almost 30 minutes when you requested a spoon

    Pillos were good bed was comfy Buffet lunch and dinner was bad experience couldn’t eat soup because had no spoons available had to wait close to 30 min to get a spoon they only give you a fork and butter knife the meat section food was cold ran out of gas was the excuse to serve you cold meat

    Nov 24, 2024
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Beware of this hotel.

    Vacationers BEWARE! We cancelled our reservation after five days, as we were not satisfied. There was no wifi even though we paid for it, and the resort was very noisy, with young families and loud music. The hotel agreed to provide a refund for the difference, and even signed a refund receipt stating amount to be refunded. We did everything by the book, and we were assured, even through the website, that the change was accepted and we would get our money back. Once we left the hotel, they didn't refund the $2,600.00. This is still in dispute, despite having written agreement. Please beware. Samantha in guest services lied, as did Martha the hotel manager.

    May 05, 2023
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Noisy and filthy hotel on a beautiful location.

    The hotel is not well maintained and unclean. However, its most important downfall is the constant music in the beach area. I would not care if I were able to choose to be near the noise, but there is no option. The music starts in the morning and goes on until late at night. You can't be away from the music (reggaeton, most of it). This is not a place to spend a quiet vacation with family unless you enjoy not being able to hear your own voice because the music is so load. I was there with my extended family in Dec., 2021 (20 people) and we all regretted it.

    Nov 15, 2022
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Bad hotel in Manzanillo

    Too noisy. Too disrespectful of sleeping time of people at night. Loud music to early morning. No betterment after many complaints. No respect at all for neighbourhood community and children needing to sleep.

    Oct 13, 2022
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    The worst hotel in Mexico

    This is the worst most backwards hotel. The heights of ignorance and lack of hospitality is beyond belief. Please go anywhere else. The food is horrible, the service is non-existent and even management is worthless. They don’t check you in until 3 pm, not a second earlier. We waited 30 minutes, first in line for keys and it still took an hour to get. No air conditioning throughout the hotel and it is hot. The bags that you leave with bell hop is unable to be found immediately. This place is seriously the worst experience I’ve had.

    Aug 14, 2022
General Policy
  • Minimum Check-In Age: 18

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