Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
710 reviews
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Mar 30, 2025Fantastic & Relaxing Vacation
The Fives Oceanfront was a fantastic vacation experience. The resort, the staff, the 1 bedroom suite with large balcony, the 3 restaurants, the 2 pools (one was a rooftop pool /Adults Only) and the beach were above & beyond our expectations. A short walk (14 minutes) to the centre of town (Puerto Morelos) either by the beach or the main street. THE RESORT: check-in and check-out went smoothly and the facilities were great. When checking-in ask about the restaurant schedules as they have special events throughout the week. THE STAFF: They were the most friendly & accommodating staff one could ask for @ a resort. A big shout to ADRIAN for his outstanding & professional poolside & beachfront service. VOY the hostess @ RoMarley restaurant with her big smile and greetings. KHADIJA with warm smile & greeting @ the cappuccino & coffee bar. ROSTIA with housekeeping friendly & a delightful person. The entire serving staff @ 3 restaurants & bars. THE ROOM: We had booked 1 bedroom suite. It was a very good size, limited kitchen (full size fridge), living room area (large screen TV), king size bed with 2 large double closets, double vanity with walk-in shower & a toilet closet. The large balcony with tub, 2 loungers & 3 piece outdoor furniture. THE RESTAURANTS: There are 3 restaurants which are all al-a-cartes for breakfast, lunch & dinner. The RoMarley, Al-Mare & K'iin (rooftop/Adults Only). The food was fantastic @ all 3 restaurants. The drinks were refreshing & the bartenders were friendly. THE BEACH & POOLS: The beach is just steps away from the resort. There number of loungers @ both the beach & the pools. The pools temperatures were on the cool side but very refreshing. It truly was a fantastic vacation @ The Fives Oceanfront in Puerto Morelos
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Mar 27, 2025
A hotel that exceeds expectations
We recently stayed at this wonderful all-inclusive hotel, and the experience was simply spectacular! From the start, the service was impeccable: the staff is very friendly, attentive and always willing to help in everything. The rooms are spacious, clean and with a modern and welcoming design. The cleanliness is excellent, and the beds are so comfortable that every morning we woke up very energized. But the best part of it was certainly the food. The menu is varied and delicious, with an incredible selection of fresh seafood. Every meal was a real dining experience. This hotel exceeded our expectations and we will definitely be back. Fully recommended!
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Mar 27, 2025Disappointed!
We were told that they were adults only. We're there now. Very disappointed. Children's bcp, only 2 restaurants open:(. $80 for a bed on the beach. Unswimmable sea. Room however impeccable. Very long service. Staff unsmiling. 5$us delivery to the room each time more tip. Extraordinary reception staff great. Check in perfect, professional and fast. Spa unaffordable $$. No Transat reps on site to complain. Journey Bergeron tells me to talk to the deckchair rep! Reception tells me that he does not save what to call them not coordinates.!!!
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Mar 27, 2025Avoid at all cost!
I have never written a negative review before but feel compelled to warn you about this hotel. In October 2024 I booked a 2 bedroom oceanview suite for a March 2025 stay. I recieved confirmation of my reservation & subsequent emails over the months leading up to our trip. The week before check in, I recieved a email with a link to check in online, which I did. I recieved a confirmation of my online check in. Upon arriving to check in we were told the hotel had overbooked for a wedding & had no room for us. At first the assistant manager offered to move us to their sister propert in playa del Carmen (a large spring break type resort with swim up bars & buffet lines) & “upgrade” us to all inclusive. We were not interested in this at all. We wanted a small boutique resort & to enjoy the wonderful restaurants in puerto morellos. She then said they would pay for our entire stay & we would only have to pay the taxes. We agreed but asked for it in writing & with confirmation. A hour later she informed us that she actually couldn’t offer us a free stay & that we had to pay the fives puerto morellos rate, which is $200+ more than playa del carmen. At this point I knew we were getting scammed. I asked & then met with the general manager who said that if we stayed somewhere different he would give us free rooms for a future trip (WHICH OF COURSE WE NEVER RECIEVED) I cannot describe how scary it was to be a female traveling alone with 2 teenage daughters in a foreign country with no reservation, no idea where to stay, especially in the height of spring break. We ended up staying at a Hilton property in playa del Carmen but this experience cast such a dark cloud over our entire trip, I felt nervous the whole time. We absolutely love Mexico & puerto morellos has always been special to us. If you read back through old reviews you will see this wasn’t the first time this hotel has done this. BEWARE.
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Mar 23, 2025The family
Our family had a good time at this hotel. The restaurant servers were great, Luis, Hector and the hostess Yoel did an amazing job. One thing to note is that the roof top restaurant and terrace was adult only so we could only use the two restaurants on the lower floors. The food was good at the main floor restaurant but understaffed at times since it took a while for the food to come out. Also it appeared they gave preference to room service and beach food services. Other than that it was a well designed and clean hotel, we preferred this smaller boutique hotel feel. Glad the beach and pool were kept clean.