For reservations please send an e-mail to excelsiorflorence@westin.com or call +39 055 2716 3857. With the Piazza della Signoria and Uffizi just steps away, The Westin Excelsior, Florence sits at the center of Florentine culture. Browse boutiques along the Ponte Vecchio, have an espresso at a local caf? and enjoy the best Florence has to offer. Take in the vibrant flavors and sweeping views in SE?STO on Arno, our glass rooftop bar and restaurant. You can stay fit in the WestinWORKOUT? Fitness Studio, elevate your meeting in one of our unique venues and enjoy seven centuries of Italian history all inside our doors. Relive history in one of our 171 elegant guest rooms and suites recently renovated, some of which feature private balconies. Stunning views of the Arno and our Heavenly? Bed relax the senses, while high speed internet access inspires peaceful productivity.

Property Information

Year Built: 1863
Last Renovation: 2014
Floors: 5
Nonsmoking rooms: 171
Suites: 15
Total rooms: 156
Total rooms and suites: 171

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory Effective with stays of July 1, 2011 and beyond, the city of Florence has imposed a new tourism tax. This tax is NOT included in the cost of this vacation package and is an additional charge payable directly to the hotel. The tax is 1 Euro per star rating of the hotel, per person per night and will be charged up to 5 nights. For example, a 4 Star hotel would tax at 4 Euro per person, per night for up to 5 nights.
Advisory Prices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Pet Policy Pets Allowed: A pet waiver must be signed at check-in.Pets are not allowed in public areas.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 2078 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Exceptional Service

    The guest rooms are spacious; the pillows and linens remind me of home. The hotel is centrally located, no need for a taxi. The staff at Excelsior though is truly exceptional. They know us by name, remember activities from the previous day and ask about them the following day. We have loved our stay here and look forward to many returns.

    Dec 31, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best Staff

    I wish I could remember everyone's name who works here and thank them personally. Such friendly, professional, smart people! Every single one was so pleasant, from the Front Desk, door men, bartenders, waitresses, the people who cleaned and made up the room. It was a fantastic 3 night stay and we did not want to. leave. I do remember Beatrice showing us around the hotel, giving us a history lesson, shopping recommendations, Church and Museum recommendations, everything. Great stay

    Dec 30, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Super staff, wonderfully helpful

    There are many nice hotels in Florence. What particularly distinguishes the Excelsior is the exceptional staff. As mentioned in many reviews, they truly are great. What was special for us is that they really go “above and beyond.” A member of our family has special needs due to a health issue. Every single request in that regard was not only accomodated by the hotel but cheerfully and helpfully - never “this can’t be done.” That is truly exceptional.

    Dec 22, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Exceptional Stay

    Even before we arrived,and most certainly once we did, we felt well- taken care off. Prior to our arrival, the concierge team addressed all of my emails and assisted with dinner recommendations and reservations as well as arranging private tours. Every recommendation was excellent and executed seamlessly. An enormous thank you to the entire team. Where do I begin with the attention and exceptional customer service extended by Beatrice in Guest Relations and Noemi, the Front Desk Manager? Both went out of their way to make our stay special and to facilitate our daughter’s transition to the hotel from her Florence Study Abroad program apartment. Nothing we asked was too much trouble and every question met with a smile. We so enjoyed getting to know both of them and they added to our experience that much more. All of the staff we encountered were friendly and professional. Despite the hotel undergoing a renovation, we did not feel our stay was impacted. The breakfast buffet in the Presidential Suite was a perfect alternative to the restaurant and was very comprehensive with a beautiful view. The hotel is charming with so much character and history as well as being spotless. We loved our room overlooking the Arno - it was lovely and elegant. Grazie Mille for a perfect stay! Grazie Mille

    Dec 18, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Best hotel in Florence! A must stay that’s entirely worth it.

    This hotel went above & beyond our expectations. Couldn’t recommend it enough for a long or short stay in Florence. The rooms were extremely spacious and kept up so well throughout our 4 days. We looked forward to heading back to our home away from home to escape the long days and unwind. Worth the money! Make sure you have a cocktail and enjoy the live piano player if you get a chance.

    Nov 06, 2024