TRS Cap Cana Waterfront & Marina Hotel

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3766 reviews

• 

  Can’t wait to return!

  My husband and I are in our late 30s and were traveling without the kiddos this time so we greatly appreciated an adults only resort. Some key takeaways: -Less than 15 min from PUJ! (Book a car ahead of time!) -The resort itself is the perfect size in our opinion not like the huge mega resorts where you need a dang bus to get from one area to the next. Every area is easily accessible. -The staff is absolutely wonderful in all areas! -Breakfast is the only buffet style meal and there’s still an omelet station. For lunch you can choose to go to the sit down restaurant or grab poolside food from the snack bar (great burgers!) For dinner you’ll have your choice from 3 a la carte restaurants. The steakhouse was our favorite! This was a huge hit with us because at the mega resorts it’s nearly impossible to get a reservation at the a la carte restaurants so you end up with buffet every night. -The beach area is small but very well maintained with a pier next to it with a walking loop -There are 2 pools in great condition (I will say the water was a little chilly in February but certainly refreshing!) -Waitstaff rounds the pool for drinks frequently but you can always go to the pool bar by swim or walk up around the side (highly recommend the Dirty Monkey!) -We had a marina facing room which had a beautiful view and a great sized balcony. Rooms were large and very nice -Housekeeping was excellent! -The entertainment staff is the perfect mix of engaging but not overly pushy if you don’t want to participate. They were lovely and we found ourselves participating quite a bit! -We had a wonderful time and are already planning to come back next year! A special note: Some of the staff spoke very limited English and we noted more than one guest be rude when the staff couldn’t understand their English. Please remember you are *choosing* to travel to another country where English is NOT the main language. Be kind! :)

  Mar 02, 2025
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  Don’t purchase through third party! I purchased the trip online for my fiancé birthday we was anxious to celebrate nope!

  We missed our flight I called to let them know in real time they said “ NO you can’t be here by 3pm” your trip is cancelled I was crushed I paid $1,735.44 I asked if I can’t get a refund can I please get a credit to come at a later date they said “NO NO NO”

  Mar 01, 2025
• 

  Tammy

  This location was small, only 3 places to eat but all were good. Not as good as the TRS Yuantan but enjoyed our stay.

  Feb 25, 2025
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  The worst hotel I have ever stayed in!

  Upon arrival we were offered the upgrade to Premier which we accepted at £80 per night. For this you received the following 3 bottles of premium alcohol Sun lotion Al a carte breakfast Show Seating area around the pool In reality The tiniest bottles of alcohol I’ve ever seen Shared sun lotion Al a carte Breakfast (told to get our own)🙈 Pool area was extremely noisy Service wasn’t great to begin with but did improve dramatically and we were looked after. BUTLER! “What Butler” Had to ask another Butler to get ours to respond to our requests and to introduce himself. Beach area is terrible, no effort to tidy up! The beach restaurant served me partially frozen breaded Brie 🙈 90% of staff are absolutely useless, food orders wrong, the drinks orderers were on another level, it became a running joke to see if they would ever get it right. Room Service 🙈🙈🙈🙈🙈🙈 this first time using this, I was told to call my butler, not a problem if he answered our messages. The second time my husband didn’t feel well probably too much sun. we went to the room and our butler called to ask if he was ok. He offered me some room service so I asked for spaghetti bolognaise and some soup, this was around 8ish. By 10pm nothing had arrived, I called room service and the man was so rude. The food eventually arrived at 11pm but lo and behold I ended up with 2 spaghetti bolognaise. There seemed to be an odour coming off of it but I was hungry so I ate it. I went out onto the balcony then came back in the room and the smell was terrible. I had to put the plates outside. The next evening I didn’t feel particularly well, I had to go back to the room and from around 7pm onwards I was projectile vomiting with severe diarrhoea. The vomiting stopped early hour but the diarrhoea continued for 9 days. Fortunately we were staying in the Dominican Republic for 25 days. 6 nights of this was in TRS CAP CANA. I can honestly say we would have checked out of there if we had to stay another night. It has to be the worse hotel I have ever stayed in for over 30years. Don’t make the same mistake as us! For a similar price go to Serenade!

  Feb 25, 2025
• 

  It was okay

  First time in the DR. The resort was way smaller than I thought it would be. You are not by the beach or the sand. There’s a small space next to the marina to hangout, but not really. Food quality is awful and not a whole lot to do.

  Feb 23, 2025