Location
Riviera Maya - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13199 reviews
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Dec 03, 2024PLAYA DEL CALM-EN
So my first stay in Mexico and i would definitely recommend this hotel, the deco is par excellence and every hotel on the resort is different. The spa is a must visit! Never seen such a huge therapy-pool with approx 4 whirlpools and a juicebar. All the staff especially the buggy drivers Juan, Francisco, Romeo to name a few were amazing and very welcoming. Special note to Francisco who went out of his way to show us the Flamingoes in on of the hotels on the resort. Alfonsa from Capricho was such a delight and even went to the buffet area to get me breakfast as i couldn’t walk too far, she arranged a special breakfast for me and my friend on the last day, such a gem! One of our Butlers Neste was always there with his jovial banter and helpful nature. We had access to a private beach and to other restaurants in the hotels! Room service was amazing and the staff were always polite. Housekeeping were so friendly and very efficient. A lot of wildlife just at the hotel including tropical birds, raccoons, lonely crab walking along the lobby of the hotel.
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Dec 02, 2024Great Honeymoon Location
My wife and I had the best time on our honeymoon at the TRS Yucatan hotel. The shuttles and the food were all amazing! Our butler Gabriel was especially wonderful. Everyone was so nice, and the service was incredible. Our only complaint was that we wished the beach was right outside our hotel. It was a bummer traveling to the beach, but the shuttles were always great and timely for when we went there. We would easily recommend this spot to everyone!!
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Dec 02, 2024
Awesome!
We loved everything about our trip! Would love to go back again. The resort is beautiful. The accommodations were outstanding. The staff was amazing. We especially loved the views provided as we walked or rode the shuttles to the various restaurants. A+
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Dec 01, 2024Very nice 2nd trip !
We went from the 19-26 of November for the second time and we were not disapointed. If you really want to complain, you always can, but overall, we have high standards, and they were met ! The TRS complex is clean, calm and pleasant. Room: we were in building 67, close to the infinity pool, and it was perfect. The products are l'occitane, which is really nice, there is a nespresso machine with cups, and the mini bar is fully stocked everyday. The bed is also very confortable. P.s special mention to JOSE our night butler of villa 67. Food/Bar: first of all, huge shout out to IGNACIO at the infinity pool bars, ROBERTO at Tentazione restaurant and CESAR at Capricho/La Boheme, all excellent services. Overall, the food is really really good, for the buffet and the A la carte restaurant. For two, food and alcohol, it was at least worth 300$ canadian dollar a night, without counting our pre-dinner drinks. Our favorites were Tentazione, El Gaucho, and the mexican night at Capricho. Entertainement/ Others: The gym is well furnished, for a hotel gym. A lot of activities are offered - yoga, pilates, stetching, pool bike, cooking classes and tasting. The music (at the pool, DJ, live music) could be a little better or more "authentic latin", but it's really not a downside. The location of the infinity pool is ideal, overlooking the sea, but if you're looking for a hotel with a beach, it's maybe not the best, since the TRS beach section is either a 30 min (nice beach) walk, or a 8 min shuttle service We will go back eventually, for sure !
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Dec 01, 2024
Exceptional experience, exceptional staff
This is mine and my husbands second visit to the TRS & we had the best time and will definitely be travelling back soon! The TRS really goes above and beyond to deliver an outstanding experience and think of every detail, and somehow find a way to exceed your expectations before you have any set. There is truly something for anyone with the spa, beach, multiple pools, delicious food and sports centre! The staff is what really sets apart the experience! Yanco from the sports centre, Tapia the shuttle driver/bellboy and our butler George were only a few of the exceptional staff that made our experience amazing! If anyone is considering visiting, this is your sign to book your vacation and have the best week of your life :)