Location
Riviera Maya - BeachProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
13146 reviews-
Perfect Place to Relax
The cabana was very clean and the butler service was great. Staff very friendly. We had better experiences with breakfast and lunch locations rather than dinner. The dinners were good just not great. The beach area was well groomed, the pools were well maintained, and utilizing the golf carts to get around the property was easy. Couple things to note about the cabana: 1. there was not a hand hold on the outside of the patio door, so once you went onto the patio, the door was very hard to open back up. 2. outdoor shower is nice, but beware the view through the latticework. We hung our towels there to provide more privacy. Hooks in the shower area would have been nice. 3. The AC shuts off when you leave the room, so don't be alarmed when you get back after a day at the beach when the room isn't as cool as it should be. These were not deal breakers for us though. Overall, it was a great stay. We did find out once we arrived, that the neighboring resort (White Sands) was under construction, so a lot of areas were blocked off. A little heads up would have been nice.
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Disappointed - 2 years running
My family comes to this resort every year. Last year was discouraging. This year was worse. No one follows through with any issues. Staff are not engaged. Spa is gross. Massage was good.
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Our honeymoon
Orlando is such an amazing person and he treated us very kind and with lots of recommendations. The food was amazing, and they have an extended assortment of wine. Order the rigatoni and the aubergine for entrance you won’t regret it. The tiramisu it’s very good presented and super delicious
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One of a kind
We throughly enjoyed our holiday with TRS Grand palladium. What made it extra special was our lovely butler Carlos. He was more than happy to help however he could. He always had a smile on his face and gave such a warm welcome no matter what the time of the day!! Thank you soo much Carlos
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Honeymoon
The hotel was amazing. The rooms were the best I’d stayed in. The choice of food and drinks was amazing with that real 5 star luxury. The only fault I’d of said was the arrival staff trying to sell add ons which didn’t come across genuine when we was on our honeymoon.