Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6388 reviews
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Mar 27, 2025Great spot on Oahu’s north shore!
The Ritz Turtle Bay is on Oahu’s north shore. This resort has acres of beachfront property, with lots of trails if you wish to walk, bike ride, or horseback ride. Bikes are available at the resort, and you can book a horseback ride if you wish. All the rooms have water views. You can experience both sunrise and sunset without leaving this property. There were often surfers to watch,, and a couple beaches to choose from to swim or just sunbathe. During our stay, there were nesting albatross at the edge of the property, and even a monk seal. Of course, there were lots of turtle sitings. Everyone we encountered, on their staff, was wonderful
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Mar 18, 2025
Stunning views of the amazing North coast waves
This hotel is beautiful. The waves and views are stunning. The area is unbelievable with amazing beaches all along the North coast of Oahu. The rooms are spacious and clean and the beds soooo comfortable. The restaurants were all great and we thoroughly enjoyed our stay.
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Mar 14, 2025
Premier Oahu Hotel in North Shore
We decided to stay at Turtle Bay to be more in a more relaxed part of Oahu, away from the hustle and bustle of Honolulu. Turtle bay did not disappoint! The entire resort is immaculately maintained, and there's always something to do. There are several onsite dining options. However, if you're looking for something more affordable, the kahuku sugar mill (food trucks) and haleiwa are short drives away. During our stay, I ran into some issues with the self-service washer/dryer. However, the housekeeping staff went out of their way to ensure I was taken care of and that my laundry was done. I cannot recommend this hotel enough!
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Mar 10, 2025Staff experience needs improvement
This is our first stay since the rebranding of Ritz Carlton. We have stayed 3 times when it was known only as Turtle Bay over the last few years. Beautiful property and amenities on site however the staff communication and knowledge is lacking. Office, pool, check in staff are not very friendly and did not aim to fix problems. It seemed like this on our last stay however we were hopeful with the rebranding that service would improve. This was not the case. After multiple attempts to speak to management , who is either not on property or out office for days at a time , it seems like staff tend to pass the buck until guests check out. Definitely not up to Ritz Carlton service standards compared to other properties.
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Mar 08, 2025
Beautiful setting , well run, comfortable resort.
We spent 4 nights here before meeting our travel group for WWII History trip in Honolulu. I booked here because we wanted to be far from the traffic and crowds of Waikiki and we enjoyed our stay. The setting is amazing ….beautiful undeveloped coastline as far as the eye can see. Lots of trails for walking or bike riding. The resort is huge and we were lucky that it wasn’t fully booked and didn’t feel crowded. Never a problem getting lounge chairs at the pool. We had an ocean front king room in the south wing …great balcony overlooking the pool and ocean, comfortable bed, plenty of storage. Clean and daily housekeeping. We paid for Ocean Club Access and enjoyed access to the lounge and daily breakfast and lunch spreads ….and a before dinner glass of wine. We ate in all the onsite restaurants ….pricey as to be expected but food and service was good. All in all a relaxing 4 days!