Guests of Universal's Loews Sapphire Falls Resort Enjoy:
Early Park Admission to The Wizarding World of Harry Potter™, one hour before the theme park opens (purchase of a valid theme park admission required)
Complimentary Shuttle Buses, Water Taxis, to and from both theme parks and CityWalk®, plus guided walking paths to make getting around the resort fast and easy so you can make the most of your time
Resort-wide charging privileges with your room key card
Complimentary delivery of merchandise purchased throughout the resort to your hotel
Complimentary Scheduled Transportation to nearby SeaWorld®, and AquaticaTM
Golf Universal Orlando® program, providing preferred tee times and complimentary transportation to select area golf courses
Resort Details
- Amatista Cookhouse
A full-service, 3-meal restaurant that offers scenic water views
- Drhum Club Katine
Pool bar and grille that offers fresh seafood and tropical drinks
- New Dutch Trading Co.™
Caribbean-style marketplace with a variety of grab-and-go options
- Strong Water Tavern
Features a variety of rums, a ceviche bar and a patio overlooking the lagoon
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- ATM/Cash machine†
- Bell staff/porter†
- Business center†
- Car Rental Services†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- 24-hour front desk
- 24-hour room service†
- ATM/Cash machine†
- Bell staff/porter†
- Business center†
- Car Rental Services†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Exercise gym
- Game room†
- Laundry/Valet service†
- Parking†
- Pool
- Smoke-free property
- Valet parking†
- Wireless internet connection in public areas
† Fees may apply
- Fitness center on-site
- Hot tub
- Pool
16,000 sq. ft. resort-style pool with sand beach, waterslide, and interactive children's play area
- Golf †
- Universal Studios Florida®
- Universal’s CityWalk®
- Universal’s Islands of Adventure®
- Wet ‘n Wild
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6920 reviews
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Mar 08, 2025rude staff
Called to make a reservation. We wanted the despicable me room. They will not guarantee you the side by side beds. We call the front desk we were insulted saying "you are listening to social media posts" ... 10 mins late she agreed there are 2 types of despicable me rooms . and the second room is smaller and sub par. She then transferred us to the front desk we asked if there was currently a room, she said yes, we asked for a guarantee she said no. We asked why she can't guarantee she said "I already explained you the process" I asked what would make it so that we don't get the bigger room, she said I have already talked to you and so now I am hanging up.. they need some administration changes. who is going to spend 5000$ and not know what they are getting
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Mar 06, 2025Family vacation
We just stayed at this beautiful resort. Very clean. The pool water was warm. There is a walking path to the parks or you can take a boat ride over. Staff was friendly and very helpful. There are two restaurants on property and a little quick service market. Highly recommend
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Mar 03, 2025Good place, overpriced extras
Massive hotel with good transport to Universal parks as one would expect. Pool is terrific for kids, hot tub good for adults, workout facility is as good as you will find in a hotel. Quality of a good, private gym. The grab-and-go food place off the lobby is terrific and the food is good, but it’s not cheap and is the only place on property that’s not going to put it to you on prices … as in, drinks are far more than at the parks or at City Walk. $16 (plus mandatory 18% gratuity) is dumb for a beer but that’s just business these days. They know they can rob you. Keep an eye on it as the 18% is added but you are not always told, so when you pop in 25% on your own, well, math is math. You might have to walk three days to your room. But it’s a good place with good staff but the prices are largely outlandish even when you are ok and used to paying resort upcharges.
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Feb 23, 2025
Excellent Customer Service
Fab hotel with very helpful staff. rooms are lovely beds comfy We stayed 4 nights then went on a cruise, we came back 5 days later and the hotel looked after our luggage for the full day until we flew home. Excellent customer service. Worth a visit
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Feb 22, 2025
Alexis is amazing
Alexis was simply amazing and very attentive to our party. He really made my night with his surprise for my birthday. He brought out a cake and had the DJ along with the entire restaurant sing happy birthday to me. It really made my night, thank you!
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Self-parking fee: $36 (plus tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Valet Parking fee: $45 (plus tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.Parking Fee:
A minimum self-parking fee of $20 per room, per day, per vehicle will be charged and collected by the hotel at time of service, at check-in or check-out.
A valet parking fee of $27 per room, per day, per vehicle will be charged and collected by the hotel at time of service, at check-in or check-out should a guest choose to valet.
Fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- Pet Policy : Pets Allowed:
Pet Stay Policy:
Up to 2 pets per room are allowed.
Pets are only allowed in pet friendly room categories (upon arrival if guest is reserved in a non-pet room they will be re-assigned to one).
Arrangements must be made with housekeeping for daily room cleaning.
Pets may be walked in designated areas only.
Pets are not allowed in the pool/lounge or restaurant areas.
Guest must present documentation for current vaccinations.
A fee of $50.00 + tax (per pet, per night) will be charged and collect by the hotel at check-in. A maximum of $150 will be charged for stays of three nights or more.
(Policies, benefits and pricing are subject to change)
*Guests can arrange to bring pets by contacting the Preferred Desk. The Preferred Desk can be reached by calling 407-503-9280.
- No Show Policy
- No Show Penalty:1 NightApplies: Sunday - Saturday 14Jul16 - 31Dec50