Guests of Universal's Loews Sapphire Falls Resort Enjoy:
Early Park Admission to The Wizarding World of Harry Potter™, one hour before the theme park opens (purchase of a valid theme park admission required)
Complimentary Shuttle Buses, Water Taxis, to and from both theme parks and CityWalk®, plus guided walking paths to make getting around the resort fast and easy so you can make the most of your time
Resort-wide charging privileges with your room key card
Complimentary delivery of merchandise purchased throughout the resort to your hotel
Complimentary Scheduled Transportation to nearby SeaWorld®, and AquaticaTM
Golf Universal Orlando® program, providing preferred tee times and complimentary transportation to select area golf courses
Resort Details
- Amatista Cookhouse
A full-service, 3-meal restaurant that offers scenic water views
- Drhum Club Katine
Pool bar and grille that offers fresh seafood and tropical drinks
- New Dutch Trading Co.™
Caribbean-style marketplace with a variety of grab-and-go options
- Strong Water Tavern
Features a variety of rums, a ceviche bar and a patio overlooking the lagoon
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- ATM/Cash machine†
- Bell staff/porter†
- Business center†
- Car Rental Services†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- 24-hour front desk
- 24-hour room service†
- ATM/Cash machine†
- Bell staff/porter†
- Business center†
- Car Rental Services†
- Complimentary wireless internet
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Elevators
- Exercise gym
- Game room†
- Laundry/Valet service†
- Parking†
- Pool
- Smoke-free property
- Valet parking†
- Wireless internet connection in public areas
† Fees may apply
- Fitness center on-site
- Hot tub
- Pool
16,000 sq. ft. resort-style pool with sand beach, waterslide, and interactive children's play area
- Golf †
- Universal Studios Florida®
- Universal’s CityWalk®
- Universal’s Islands of Adventure®
- Wet ‘n Wild
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6917 reviews
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Feb 03, 2025Beware of being overcharged on your bill!!
The hotel itself is nice, the rooms are really nice. We like the pool itself and the waterslide. It’s hard to get food at the pool bc you have to order from a roaming waiter and those are hard to find. The food at the pool was awful though. We liked the access to the water taxi to get to City Walk, however they do not come as often as they tell you so it can take a while to get one. The restaurant selection at the hotel is expensive and more suited to adults’ tastes. I had to take my 12 year old to City Walk so she could find something to eat. My biggest complaint is the fact that they sent me a bill for a Fiji water bottle ($9.76) that was still on the desk in the room after we checked out. We didn’t even touch this water bottle. Sure, I sent a text and had the charge refunded, but the point here is that I should not have to double check my bill to make sure the hotel isn’t trying to steal from me. This is very dishonest & shady, and based on that alone I don’t think I could give them my business again.
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Jan 31, 2025One of my favorite on-site
I've stayed here +10 times since this property has opened and have stayed at all onsite Universal properties. This is my go to when I don't need an Express Pass, as 3 of the premium hotels do include Express. This hotel provides a great balance of cost and amenities. It's a significant step up in quality from their lower tier properties (Aventura & Cabana). Quick boat ride to the gate. I will say this property has the longest boat wait times due to residents of the next door Aventura walking over to use the boats. Same thing coming back from the parks. Quiet rooms, comfortable beds. The onsite "market" has some nice grab and go things as well as nice selection of adult beverages to enjoy in the room. Strongwater Tavern has great drinks and good small plates. Spring for the sapphire suite if you'd like some extra room. Good value for a middle of the road level hotel that puts you close to the action!
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Jan 27, 2025
Amazing Hotel and Service
We stayed at Loews Sapphire Falls during Christmas Holiday ( 7 nights) Everything at this hotel was great. Check In was easy and efficient , we received all necessary information for our stay. Room was specious, clean and included everything we needed ( we don't stay in the room - sleep, wash and get out) Fridge and coffee machine were great - bring your own coffee pods if you like quality coffee. Pool was AMAZING : bar , food, water slide for kids and many lifeguards made us feel safe. Arcade was a nice touch. We also ate at the restaurant - pizza, burgers, once breakfast - service was excellent. Hotel also has a food counter, universal gift store, bar.... Service at this hotel was just amazing - every interaction we had was professional and friendly. Not to forget free water taxi to City Walk or you can just walk there 10-15 min top. We will be back for sure to visit Super Mario Park.
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Jan 19, 2025
Excellent Hotel
This is our first time ever to Universal and to a Universal Hotel (we are Disney people) so we did not know what to expect. Valet parking was easy. Check in was a little slow, not bad at all and we reserved the kids suite with an extra rollaway bed that was already in the room…..perfect! We were apparently upgraded to a pool view which was a bonus. The kids loved having their own room with a tv, table, chairs, and plenty of storage. The hotel is beautiful and the pool is awesome, they said it’s heated but during the Fl cold front, it was just to cold and not many people hanging outside. I’m sure the summertime, it’s packed there. Plenty of food and beverage choice, the Tavern does serve strong drinks, but is packed in the evening. The boats run every 15 minutes, but walking directly to the park using their tropical paths takes 20 minutes so we did both, got some extra steps in. Everyone is very nice at the hotel, we just wished we could have stayed longer to enjoy the parks more. We will stay here again!
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Jan 18, 2025
Excellent stay
Perfect location to visit Universal. One of the best check in experiences from Austin. The hotel is spotless , each member of staff we interacted with were really friendly and made us feel really valued as guests . Check out experience continued this theme . When returning to Universal , I would return to the Saphire Falls hotel without hesitation. Pool bar, Amatista breakfast buffet and Strong Water Tavern all offer great service and excellent quality food . Highly recommend this hotel and cannot wait to return . Boat service to City Walk was extremely convenient and well run.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Self-parking fee: $36 (plus tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Valet Parking fee: $45 (plus tax) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.Parking Fee:
A minimum self-parking fee of $20 per room, per day, per vehicle will be charged and collected by the hotel at time of service, at check-in or check-out.
A valet parking fee of $27 per room, per day, per vehicle will be charged and collected by the hotel at time of service, at check-in or check-out should a guest choose to valet.
Fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due.
- Pet Policy : Pets Allowed:
Pet Stay Policy:
Up to 2 pets per room are allowed.
Pets are only allowed in pet friendly room categories (upon arrival if guest is reserved in a non-pet room they will be re-assigned to one).
Arrangements must be made with housekeeping for daily room cleaning.
Pets may be walked in designated areas only.
Pets are not allowed in the pool/lounge or restaurant areas.
Guest must present documentation for current vaccinations.
A fee of $50.00 + tax (per pet, per night) will be charged and collect by the hotel at check-in. A maximum of $150 will be charged for stays of three nights or more.
(Policies, benefits and pricing are subject to change)
*Guests can arrange to bring pets by contacting the Preferred Desk. The Preferred Desk can be reached by calling 407-503-9280.
- No Show Policy
- No Show Penalty:1 NightApplies: Sunday - Saturday 14Jul16 - 31Dec50