Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
19147 reviews
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Mar 27, 2025Luxurious and over-the-top in satisfaction!
This had been our 3rd year going to the Valentin Imperial Riviera Maya and each year has been a more wonderful vacation experience than the last! Everything from the food and entertainment to the phenomenal service everywhere - in room, restaurants, bars, spa, and pool/lazy river/beach-side. All staff are very friendly and non-stop service oriented for an ideal vacation. The grounds are lavishly maintained and stunningly beautiful! They have a wide variety of activities for entertainment so you can choose to do as much (sporting games/friendly competitions) or as little (just be docile and be waited on) as you desire. We were celebrating and indulged in a private "Chef's Table" dining experience - absolutely the best meal of our lives - and we have traveled the globe many decades! We are looking forward to our next Valentin vacation!
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Mar 26, 2025
Couples getaway
We just got back from another amazing vacation for our 4th year in a row. The beach is relaxing and the pool is huge! It never seemed crowded. There is a quiet end, and the other end you can participate in activities or just float and enjoy the music. The grounds are beautiful and the staff work so hard and are always so friendly. Already looking to book next year!
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Mar 26, 2025
Wonderful service, beautiful property!
A family member recommended Valentín to us for a smaller-group bachelorette party (we were looking for something all-inclusive, fun, + lively, but nothing too over the top in terms of 24/7 partying), and this was the perfect resort for our group of 25-30 y/os. We had lots of fun joining in on the resort's activities, but were still able to relax/unwind. That said, if you're looking for a resort that is more of an all-day-every-day rowdy vibe or typical "college spring break," this may not be the right spot for you. The service was truly exceptional (special shoutouts for Pablo, Carlos, Isabel + the rest of the entertainment crew, Dora from guest experiences, and Oscar from Ginger's hibachi!). The property was beautiful and well-maintained each day, and the housekeeping staff was very respectful of our space/luggage. The food options/restaurants were significantly better than other all-inclusive resorts I've visited in Cancun! We loved the variety of restaurants/menu items available within the all-inclusive experience, fresh ingredients, and wonderful waiters/waitresses. The restaurants' staffs were very on top of things like food allergies/restrictions, and never missed a beat when bringing our meals to our tables, even with 4+ people. Staying at any all-inclusive resort in the Cancún area during spring break timing does come with the potential for things like limited pool seating and longer waits for a dinner table, but these were not an issue for us once we got acquainted with the resort (there are Facebook groups that share helpful tips + tricks!). Would totally visit again + would definitely recommend to others!
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Mar 25, 2025Speciality restaurants huge letdown
The gardens and buildings are wonderful as are the pools and access to the beach. Big letdowns though - nowhere near enough beds by pools and cannot reserve table in restaurants (not, that is, unless you're prepared to fork out another £70+ per person per day for the privilege) - no, not even if it's your birthday, as I found out. If you don't pay this supplement, then you either scramble to join the 6pm mad dash to be first in or you will definitely wait minimum of 1.5 hours for dinner. House Wines are good - watch out they don't try to upsell you for more expensive wines as it is then no longer all-inclusive and you will pay. The only restaurant I could possibly recommend is Le Marche but unfortunately only open breakfast and lunch (don't know why, as this would alleviate evening crowds) - think it's just a ploy to get you to pay the supplement. The other restaurants, I found the food really bland and disappointing on the whole - what a shame, as all the surroundings are lovely. But the really biggest bugbear of mine is that tips are expected for any and every service, good or not-so. This is supposed to be ALL INCLUSIVE but really it isn't. Even the mosquitos want a tip for biting you!!! Not for us, but lots of people have been dozens of times.
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Mar 24, 2025
A Truly Unforgettable Stay at Valentin Imperial Riviera Maya!
Our experience at Valentin Imperial Riviera Maya was nothing short of amazing! From the moment we arrived, we were welcomed with warmth and hospitality that set the tone for the rest of our stay. The food was absolutely outstanding, with a variety of delicious options at every restaurant. Whether we were indulging in gourmet dining or enjoying a casual bite by the pool, every meal exceeded our expectations. The flavors, presentation, and service were impeccable. The entertainment team deserves a special shout-out! Their energy, enthusiasm, and creativity brought so much joy to our days and nights. From engaging daytime activities to vibrant evening shows, the entertainment was truly top-notch. You can tell how passionate they are about creating memorable experiences for guests. What really made this trip exceptional was the staff. Every worker we encountered was kind, friendly, and incredibly hard-working. They went above and beyond to ensure we were comfortable and happy. It’s clear that the resort takes pride in providing excellent service, and it made all the difference. If you’re considering a trip to the Riviera Maya, I can’t recommend Valentin Imperial enough. It’s the perfect blend of luxury, relaxation, and fun. We left with hearts full of gratitude and memories that will last a lifetime. We can’t wait to return!