Location
Riviera Maya - BeachProperty Information
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Resort Details
Hotel Advisories
*This hotel is an adults only property and does not allow anyone under the age of 18 years.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fee are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Minimum check in age is 18 year round.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18984 reviews
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Dec 01, 2024Fantastic
This was our first time at the resort , and it was outstanding! The food , entertainment , and amenities were absolutely perfect. The staff did everything in their power to make our stay incredible. There was never a dull moment by the pool, beach, or nightly DJ. There was always something to do to make our vacation the best one yet. We even had time to hit up the spa, where we received the best massages we ever had. The entertainment group and the yoga instructor are AMAZING! We can’t wait to come back!
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Dec 01, 2024
My Happy Place
From check-in to check-out and everything in between, It is your staff that made us feel so welcomed and valued!! Entertainment is second to none. Israel Jimenez ... just WOW!!! He is the top reason we keep coming back!! See you in April!!!!
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Nov 28, 2024
“Unforgettable birthday week with exceptional service, stunning dining, lively entertainment, and heartfelt connections at the b
I want to give a huge thank you to Valentín for making my birthday week unforgettable! From the moment we arrived, the entire staff was incredibly welcoming. Claudia helped us get situated with our rooms during check-in, and Kevin went above and beyond by showing us around the resort and escorting us to our rooms. Kevin became a familiar face throughout our trip—he even took us to my birthday dinner at the French restaurant, which was absolutely stunning and truly special inside and out. The poolside entertainment was another highlight of our stay. Pablo kept the energy alive every day with fun and interactive activities. My favorite dining experience was at May Terria and the Ginger restaurant—they were simply exceptional! I have to give a special shoutout to Dora for making our last day the most memorable. Her warm and vibrant spirit is something truly special. She has an incredible way of connecting with guests, making everyone feel welcome and celebrated. Whether it was our chats or dancing at the pool, she made our stay extra fun and full of joy. Valentín has set the standard for luxury and customer service—it’s hands down the best adults-only all-inclusive resort I’ve visited in Cancún. If I could give ten stars, I would! I’ll definitely be a repeat guest. Thank you for an amazing experience!
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Nov 28, 2024Relax at the valentine
Great resort for adults, room are spacious and very clean. The food was good but lacking variety but not 5 star The staff was attentive and polite. When it rains and it rained often the cushions on loungers were soaked, so next morning they so wet you cannot sit on them. The pool loungers need replacing.the balcony rail on our room was damaged and the door to access it was locked Be careful of railings
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Nov 27, 2024
Another Excellent Holiday
Third time visiting this resort. Had another excellent holiday. Stayed in a Deluxe Junior Suite in building 3 which we have stayed in previously. Service all around was excellent, food was amazing, the resort is kept spotless. We will be back !