Resort Details
- AbniaHave a drink and enjoy the entertainment at our lobby bar.
- AromasWake up to the comforting aroma of freshly ground coffee and delicate specialty teas. For a special treat, indulge yourself with our own gelato.
- FreskoChoose from an array of perfectly light menu options, try one of our healthy salads, paninis and much more.
- ìle de FranceAuthentic French fine-dining experience, a superb gourmet A la carte menu.
- La CrêpeSweet and savory on one menu! Because there is always room for dessert, this will be a "must visit."
- Macondo ocean deck barOffering international brand beverages and tropical cocktails while delivering a relaxing view of our infinity pool.
- MaizA glimpse of México, what a tantalizing treat!
- Mercado de DoloresGuests will be tempted by seven distinct cuisine specialties that include authentic delicatessen fare, seafood, Italian, Thai and amazing desserts.
- Pizzeria II PeccatoDelight your palate with the rich flavors and textures from Italy.
- Sea PlaceThe finest seafood you can enjoy! Your window into the delicious bounty of the Caribbean.
- Wok Asian Cuisine
Enjoy our Asian infused menu-unique noodle and rice dishes are just the beginning of delicacies that will be offered.
- Zanza lounge barLocated between the main two pools with live music in the afternoons, ranging from reggae to jazz, and enjoy a relaxing atmosphere.
- Beachfront
- Boutiques/stores†
- Business center†
- Car rental desk†
- Concierge desk†
- Ice machine†
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Medical Facilities Service†
- Room service
- Beachfront
- Boutiques/stores†
- Business center†
- Car rental desk†
- Concierge desk†
- Ice machine†
- Laundry/Valet service†
- Meal Plan Type: All Inclusive
- Medical Facilities Service†
- Room service
- Spa, Offsite†
- Tour/sightseeing desk†
- Turndown service
- Wireless internet connection in public areas†
- Please contact the hotel for additional information.
† Fees may apply
- Children's pool
- Children's program, onsite
- Fitness center on-site
- PoolThere are 2 adults-only pools with two Jacuzzis.
There's also an infinity pool – beautiful designed in such a way that the edge appears to merge with the ocean.
- Volleyball
Beach volleyball
- Water activities- Kayaks
- Paddle boards
- Boogie boards
- Hobie cat rides
- Windsurfing (for 18 years old and older)
Children under the age of 18 must have adult supervision.
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4391 reviews
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Feb 02, 2025What a great holiday!!
VENTUS! What a great vacation. We had a ,Queen double,pool and water front room. Our room was on the first floor. Which is great for us seniors. Less stairs, walk off balcony to access pool. No early morning rush to set up towels on chairs. Platinum level, gifts you two Butlers. One daytime, one nights, till 11pm. We lucked out, with Are and Manual! These two gentle, kind, hardworking men are amazing. They are always so busy, yet go above and beyond to make sure your holiday is everything you want. Always made sure our reservations were what we wanted, and changed them when asked. And provided rides,when asked or when rain showed up unexpected. Our room comforts and our home for 2 weeks were expertly looked after with collaboration with Marco, our chamber man, along with chamber maids. We were well taken care of. We loved our meals. We were not fans of the main Buffet at Marina. We were happy that the Italian and French restaurants served Buffet breakfasts. Loved Aromas coffee shop and Delores food court for lunch. What an array of choices for food. So many pools to pick from. From noisy to quiet. But the real gems here are the people who work here. From concierge, bell people, drivers, cleaners, waitresses & waiters, entertainers,cooks, ground keepers, shop keepers etc. Amazing!! Please tip!! They work hard. Thank you all!! We will return.
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Jan 31, 2025
The best resort - no questions
My friend and I had such an amazing time. I go back every year - it was my friends first time there. I always request building 23 - it’s so central and amazing. Are and Manuel made our experience incredible. They were so attentive, fun, and helpful! Thank you El Cid staff - especially Are and Manuel!
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Jan 31, 2025
Worth a return trip
We loved it here! We have already booked our trip to go back in April. The atmosphere is incredible. Our room was amazing and everyone is so incredibly helpful and friendly. Doraly was our concierge and was amazing at her job and such a lovely person. She is one of the main reasons we decided to become members. We had Enrique and Gonzalo as our butlers and they we always there to help us with our needs and reservations. They went above and beyond to make sure our trip was memorable. We look forward to seeing them again. We enjoyed the resturants with the exception of the marina which was too hot and very uncoordinated with service. It was the off season so I'm sure they have it straightened out now. We booked a fishing charter and didn't care for that experience as we caught only one fish and roasted in the sun for 4 hours. The skipper was awesome but captain could have easily turned the boat and given us shade but stuck to his course and we suffered for it. I had a spa day and that was amazing! The sauna and whirlpool combination is great! I am looking forward to my next spa experience! See you soon!
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Jan 30, 2025I Was in Hell in Paradise
I went to the resort in desperate need of rest and relaxation. I was picked up at the airport and escorted to the resort. I chose the resort , because I had been there before and it is a lovely place. After being greeted by Andres, my consierge, in the lobby, I was escorted to my room by a bellboy. We entered the room, I was impressed, but there was a bizarre odor in the room. The bellboy said it smelled like varnish. It was strong and disconcerting. Another thing I noticed was that the room was freezing. I raised the thermostat to 28C (82.4 F) and when the room didn't warm I called maintenance. The man said to leave it on 28 fo a few hours and if there were no change to call back. Well there was no change I called back 2X and no one came, So I turned off the A/C. When I woke up, everything was wet, the walls, the floor, the mirror, the glass doors, the room still had a petro chemical smell, and I developed a horrible cough. The next day, they came to fix the A/C, and said the smell was "humidity" . At this point, I was in breathing distress and had to see the onsite doctor, Evidently I had an asthmatic attack brought on by a reaction to something in that room. The doctor said to change the room. I asked at the front desk, and they were not very helpful. I kept getting sicker and sicker, I saw the doctor four times in 6 days. By the 5th night of a 7 night stay, they changed my room. Mind you, I am not a complainer, but when someone is in respiratory distress caused by an allergic reaction the hotel staff should have acted immediately. So that vaction that I so desperately needed became a living hell.
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Jan 30, 2025
Vacation
Love this place Cali and Ivan were the best butlers ever Food and variety were amazing service top notch and the most friendliest service ever We felt like royalty. We want to come back in march and we hope to get the same butlers. The beaches looked a lot better
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $15 per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
• Basic Wi-Fi 4 devices per room
• 2 hours late check out based on availability
• Parking , valet parking service
• Transportation between Hotels
• Gym
• Unlimited local phone calls
• Safe deposit box
• Concierge services
- Pet Policy : Pets Not Allowed