Resort Details
- 24-hour front desk
- Bell staff/porter
- Cocktail lounge
- Complimentary newspaper in lobby
- Concierge desk
- Dry cleaning†
- Free high speed internet connection
- Gift/News stand
- Hairdresser/barber
- Health club†
- 24-hour front desk
- Bell staff/porter
- Cocktail lounge
- Complimentary newspaper in lobby
- Concierge desk
- Dry cleaning†
- Free high speed internet connection
- Gift/News stand
- Hairdresser/barber
- Health club†
- Limousine service†
- Multilingual staff
- Onsite laundry†
- Outdoor pool
- Safe deposit box†
- Sauna
- Smoke-free property
- Spa
- Tour/sightseeing desk
- Valet parking†
- Wedding services
† Fees may apply
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2073 reviews
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Feb 16, 2025High Level of Service and Luxury
The service and luxury of this resort made this a trip I’d consider repeating - and I normally would not repeat a destination. Our villa was clean and private, regularly attended to without us even being aware of it. The common space was well maintained and staffed. Shout out to Victor, Pepe, and the bar tender for never letting us go without a drink by the pool or a snack on the beach. We really enjoyed this opportunity to rest and recharge and be pampered at this resort.
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Feb 13, 2025
Unparalleled Service and Attention
My wife and I just returned from our vacation at the Viceroy. I can not say enough about the extremely high level of service we received. The entire staff went over and above to ensure that our vacation was stress and worry free. Whether refreshing a drink by the beach or pool, ensuring our meals were everything we expected to saying buenos dias using our names and smiling, it was extremely memorable. The food was all excellent and fresh, not a bad choice on the menu. The rooms are spectacular, well appointed and extremely clean. We also enjoyed our welcome guests of cats, coatis, and monkeys! So many of the staff to thank, but special shout out to Pepe our beach buddy, Oscar the best bartender and Luis, who served us breakfast almost every morning. I would not hesitate to return to this wonderful resort
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Feb 02, 2025
Jungle in the middle of Playa
Unique property with individual cabins with plunge pool Pool/dining area is the heart of the property with stellar service. Rooms were amazing as well. Spa was great. Location is about 25$ US taxi ride from downtown Playa Del Carmen. Food prices were inconsistent. All were somewhat expensive, but a few things were very expensive (over $30 pizza), but amazing experience. All of which leads to the Staff, Alberto, Pepe, Encino being the stars of the show.
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Jan 26, 2025
Favorite Resort
Pictures do not do this place justice. Absolutely beautiful and tranquil and the staff is amazing! Rooms are beautiful, comfortable and luxurious. Already booked our return trip. Recommend to anyone looking for a relaxing and special time in Mexico.
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Jan 22, 2025
Best service ever
We cannot say enough about our experience at Viceroy Riviera Maya and have officially fallen in love with this property! The staff were all incredible and the service impeccable. If I could grant them a 10-star, I certainly would. Luxury boutique and ultra private.
- Minimum Check-In Age: 16