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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
11736 reviews
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Jan 08, 2025Will not come back.....
We spent Christmas and New Year at this place. The first one of us (party of four) caught the stomach flu or food poisning day 3 and then we all took turns. And considering the sounds coming from other rooms we were not alone. According to the dive center several booked dive trips had been canceled due to this as well. It makes you think about the level of hygien from both staff and visitors in the buffets. Pros: - Friendly and helpful staff - Located near/on the beach -10 min cab ride (200 pesos one way) to 5th Av and the shopping area -The diving is really good, knowledagble and friendly guides. Cons: - The food is really really bad. Both in the common buffet areas as in the al a carte restaurant options you get included (3 per week of stay). Not even the New Years Eve dinner was good. A majority of everything we ate was tasteless, dry, chicken and fish etc not properly cooked etc etc. The list can be made long. There were some meals that was ok but you might think that was an perception since everything else was so bad. -The rooms is very small with very limited storage for closthing. As of being a family of four with teenage kids it was way to small. -To claim there is wifi in rooms is a straight up lie. We even had to change room due to absolute non exisiting wifi but not even that helped. Constantly getting logged of the wifi and had to sit on the balcony to get connection. - Way to few sunbed at the pool area. If you got there later than 07,30 you had no chance of getting a sunbed. And there were a lot of people at the pool area early reserving sunbed and then not showing up until lunch time. Summary: Mexico and Playacar is really nice but we won´t come back to this place again.
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Jan 04, 2025Sun lounger use
We are currently on holiday and so far the hotel is good. The issue is that the pool does not have enough sun loungers and these are all gone by 8am! Staff do nothing if the beds are left reserved and not used til after lunch and onwards. Signage around the pool is obviously not working so appropriate action is required. People are sitting on chairs and while beds are left reserved for hours. Very disappointing
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Dec 31, 2024Great vacation for what we were looking for
Loved the beach here, room very clean, great shrimp nice eggs watermelon. They played a few songs on loop which could use a change. The floors are slippery. Great vacation overall! Nice ambience something up with the water? Bar tenders great! Adult pool nice for quiet reading
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Dec 23, 2024Absolutely amazing! Had a wonderful time!
I just spent a week here with my family and I had an amazing time. Thank you to the entertainment team for making it so special. Jesus, Carolina, Hazel, Leonardo, Lua, Brandon, Jimmy and Louann made the week very enjoyable. So many fun activities to do throughout the week and I loved being able to join as many as I could. I will definitely be returning!
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Dec 18, 2024
Amezing place to be...highly recommendet! I will visit again.
I am very pleased to recommend Viva Maya by Wyndham as a best resort I been so far: Extremely clean, beautiful beach, excellent food and very professional and pleasant service. Everyone was helpful and very nice. My special thanks to Jesus, who take care of my my luggage. As a professional Property Manager I am amazed! Bravo! I wish we here in Canada have more ecological consciousness. I am amazed by Mexican People awareness of how our actions effect the environment. No plastic. This resort made a big changes that benefit the natural world around us. I am very grateful for being there. Thank You All! PM Zlata Ana, Vancouver, Canada.