Location
WaikoloaProperty Information
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Resort Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee
Hotel Mandatory hotel imposed resort fee inclusions:
- Enhanced High Speed Internet Access
- 2 Daily Pool Fitness up to 2 ppl
- Daily Cultural Activities – (5) per day – Lei Making, Hula Lessons, Hawaiian Language, Hawaiian Games, Walking Tour, Ukulele Lessons for up to 2 ppl
- Daily Tennis Court Rental for 2, Rackets and Tennis Balls for 2
- (2) Waikoloa Specialty Welcome Drinks (1 time only)
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3624 reviews
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Dec 16, 2024Disappointed in Marriott as a Bonvoy member.
This property was a major disappointment. We are Marriott Bonvoy members and use Marriott extensively when I travel worldwide. We were paying $625-$650 USD night and had high expectations for a resort property in Hawaii. One expects a certain standard when paying these rates. We ordered room service our first morning and it was brought in a paper bag and served with plastic forks and in paper bowls with plastic lids. The in-room coffee was the cheapest I have ever seen in a hotel room. Weak. And in paper cups. The cost for Nespresso is $.60/pod and it makes a good cup of coffee. Why not at least offer a guest a good cup of coffee when it is so easy? The food was also poor: hash browns tasted like they were thawed while on griddle. Tasted like water. Disgraceful. Poolside, we grabbed two pina coladas. One nonalcoholic. Price? $36/USD. Self parking? $35/day The hotel water tastes like it is over chlorinated. Distinct difference from bottled water. The staff were kind and we received good service from the front desk in particular. Shawn was gracious and professional. This property got a 2 on the scale because of the people. We cut our stay short and found another place to stay part way through. Good decision. This makes me rethink the leadership of the Marriott. Some basic steps to respect their guests and this property can regain some credibility. Paper cups and bad coffee symbolizes how they have let down their own people, never mind the guests.
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Dec 16, 2024Most fantastic hotel. We keep going back and it gets better every time.
Good morning. I would like to tell you all about our recent stay at the Waikoloa Beach Marriott hotel and spa. This was our fourth stay, having just been there last December. We are Bonvoy Titanium members and love to travel, and Waikoloa has become our favorite spot. From the minute we drove in, we felt like we were home again. We love seeing the same faces at the driveway, and at breakfast, and at check in. But there are a few people I'd like to give our most amazing recommendation to. We've known Anette Hemphill for a few years now. She is such a friendly knowledgeable and helpful compassionate person. When we see her we feel like we're home again. She's always so helpful before we get to the hotel, and makes sure we have a perfect room and that she takes great care of us. And she does! She truly wonderful. We have known Mia Atsumi from our stays at the Royal Hawaiian in Honolulu. She took amazing care of us then, and we are so thrilled that she is at Waikoloa because we can see her and spend time with her there!. She is a wonderful caring compassionate person. Waikoloa is lucky to have her as a team member! How amazing that our last morning, the women at breakfast gave us a hug and everyone said "we can't wait to see you again." That's not your typical large resort hotel, and that's exactly what we love about Waikoloa. Have a great day and book your trip there!
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Dec 11, 2024Short sheeting
We have been here 3 days now and have been short sheeted every day. The staff is very pleasant but when it comes to sleeping I don't like my feet to touch a mattress. It's an easy thing to fix, just double sheet it. I've called down all 3 days and had to fix it myself all three days. I don't feel like I'm being heard. It is a resort.
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Dec 01, 2024
Not worth the price
Outdated hotel with small rooms and only one restaurant/bar with a very limited menu. The beach doesn't have loungers and the pool area fills up quickly. The staff was lovely but the hotel and grounds was underwhelming considering the cost.
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Nov 30, 2024
Fabulous property and staff
Great location that is walking distance to lots of amenities. The hotel is well maintained and clean, a perfect spot for families. There are lots of activities at the hotel to keep you entertained and the staff is extremely kind and helpful. I’ll definitely be back!