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Resort Details
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Customer Ratings & Reviews
TripAdvisor Traveler Rating
6145 reviews-
Repeat visit
Another wonderful visit , our third in two years. Rooms are always immaculate , hotel well situated and the breakfast good too! Staff are what makes this place though.. they cant do enough to help you. I really appreciated the uber help in particular.. See you in January!
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Amazing stay
Wow, not sure where to start as we have had such an outstanding stay. To all the staff, you really made our stay, thank you. Everyone we encountered in the reservations team, concierge, front desk, spa, restaurant and the housekeepers were all excellent. Everyone was keen to speak and everyone who knew we had booked for my mams birthday made a huge effort. The staff all seemed so happy to be there and always willing to go above and beyond to make sure you have the most amazing stay. I think this gave off an amazing warmth from the second you arrived. The hotel is immaculate, decorated tastefully and in a wonderful historic building. Our room was incredibly comfortable and had everything we needed. Breakfast was delicious and we had so many options. The staff at breakfast also wished my mam happy birthday without prompt. Loved the recommendation for eggs Benedict from one of the staff, it was delicious. This was our first stay here and we are already planning our return trip. Thank you team Caledonian for such a wonderful stay The staff really are a credit to this wonderful hotel.
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Could not fault it!
From the moment we arrived at the hotel, my wife and I felt very welcomed by all the staff at the hotel. The concierge was pleasant and was lovely to speak to, including the staff at the reception. We greatly appreciated the room upgrade to the castle view, arranged with no fuss under the Gold membership. Hotel amenities and the room were perfect to our requirements and could not fault it. Live music at the lounge was a bonus while we sipped our drinks! Overall, it was a lovely experience and stay and would definitely return to this hotel.
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Xmas visit 2024
We have been visiting this hotel during the xmas period for several years. Although the name has changed over the years it has not had any difference to the service. Once again the service was very professional and courteous. All the staff were accommodating on any requests we made
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Best hotel in Edinburgh !
Very nice and friendly staff The room was very spacious and comfortable Free wifi and good connectivity Concierge service is really spectacular The breakfast in the morning has everything you can think of including the traditional Scottish food which I have tried for the first time The service during breakfast is really good despite being full Tried dinner once at the court restaurant, the food was superb and the service was great The hotel is in close proximity to Edinburgh castle and old town It will definitely be my first choice if I return back