Resort Details
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1429 reviews
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Apr 12, 2025DISAPPOINTED
We stayed at the Westin last year, and really loved it. So we returned this spring, but I have to say that we were disappointed. We upgraded our room to one with a balcony, but the room had several problems. The phone did not work, and after several attempts to fix it, the staff was unable to do so. They told us we had to switch rooms if we wanted a phone that worked. We did not want to pack and unpack a second time so we passed on that. There were repeated no towels or few towels in our room. Since we could not call down for them, we had to go to the front desk to request towels. Half of the time, they did not come, and we would have to request them again. However, the biggest problem was the bathroom. The bathroom was dark, and the lighting was bad. However, the bigger problem was the tub/shower. It was awful. Most of the time, you could not get enough hot water. Worse, the tub leaked all over the floor every time you took a shower. They had attempted to fix it, but the lining was high making it difficult to get into the shower, and even then, the shower leaked everywhere. I was surprised because last year, our shower was on a corner, totally glassed in, and never leaked. It was perfect. But this "upgraded" room was terrible. I got very sick the day before we left. It was difficult to get bananas and rice--the only things I could eat--from the kitchen. In the afternoon, they told us they were out of bananas. I could not order a simple bowl of rice. So, I did not eat for two days. The staff was very good at getting me to the hospital when I needed to go. For that, I am grateful. However, I did not feel that the Westin was worth what we paid this time.
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Apr 09, 2025Had the best time!
Great service! Muchas Gracias! Paloma, Belem, Jorge, Canul, Margarita, Sergio, Jorge, Oscar, And Emir! Room was clean and food was delicious at the seashore restaurant! We ate only there because it was our favourite! We will definitely come back! See you soon!
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Apr 09, 2025
Beautiful Resort... Great Stay!
Stayed three nights in late March 2025. The property is just as depicted in the pictures... well maintained & beautiful. We found the staff to be both extremely friendly and professional. Our room was a larger king balcony room... clean and comfortable. The housekeeping staff did a great job. They kept us well stocked with both bottled water and coffee... thanks to a daily request note and generous daily tip. The views from our room & balcony were simply stunning! Thanks to the two chairs and coffee table, the balcony was a great place to start our days with coffee, incredible views, and the sounds of the waves! The only drawback to the room was the lack of TV options, especially if you don't speak fluent Spanish (there were a few channels in Engish). We were lucky to have a laptop, Netflix, and an HDMI cable to connect to the TV in the room. Since we only stayed 3 nights (and we spent 2 of 3 days exploring Cozumel), we chose not to go with the "all inclusive option". That being said, we found the pricing to be reasonable in the bars, restaurants, and room service for a resort. As a "Titanium for Life" status holder with Marriott, I would highly recommend this resort!
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Apr 07, 2025
We had a wonderful visit.
Maggie in kids club was super helpful & kind. My kids loved spending time with her. Overall, we had a great time at Westin, clean, quiet with good food. And other great experience was with Jorge in Cuzamel Restaurant he was such a great example of great Customer Service.
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Apr 04, 2025
Westin Cozumel is our second home
Gilbert is awesome at the front desk .Sam, Ricardo Javier and Carlos also Fernando, Jerzo, Juan and the concierge bellboy crew funny helpful and informative Vicki in the patio crew was fast friendly and so sweet Oscar capitan love him! He runs a great group margarita Belem Diana and Carmen. And the whole breakfast staff were wonderful Magdalena 14th floor maid was proficient sweet and accommodating Fuccando and wilder my favorite bar tenders Capitan nite restaurant, Joaquin a plus I forgot their names but the bartenders in the outside restraunt were good too All and all they r like family we’ve been there many times and it’s our second home