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6746 reviews
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Nov 22, 2024Lovely resort with great views and access.
We spent three nights at the Westin Resort and Spa Kāʻanapali and had a lovely time overall. While it doesn’t quite match the resort experience we had at Wailea Beach Resort (where we stayed for the first half of our trip), it’s still a great place to stay with its own unique charm. Location and Atmosphere The location is super convenient, with easy access to the expansive Ka'anapali beaches and dining options. The property itself is beautiful, especially the lobby with the waterfall, seating area, and surrounding resort area. The cozy fire pits dotted around the grounds add a nice touch in the evenings. Pools and Amenities The pools are nice overall, but the pool experience we had at our prior resort set a super high bar for us. The semi-warm sand-bottom infinity pool is lovely and has a unique charm, but it’s fairly small and chairs nearby are often full. While the resort has several pools, finding shade was a challenge. There are very few umbrellas, and those that exist aren’t movable. One day, after we finally found an available umbrella, someone came around to close it due to wind—which was frequent during our stay. I’m not sure if it’s always that windy, but it did make lounging by the pool a bit less relaxing at times. The beach access is incredible though. But I might rent yourself a couple beach chairs and an umbrella from a snorkel bob's or something if you don't want to pay the ~$75/day to have the hotel set up loungers and an umbrella for you. Poolside service was limited, with just one woman walking around for most the days we were there. That said, the bartender went out of his way to make my pregnant wife a fantastic mocktail with her drink coupon from check-in, which I really appreciated. Rooms We stayed in a second-floor room with direct pool access, which was super convenient. While it wasn’t a high-floor room with expansive views, we loved the easy pool access. If you value a great view, you might want to consider a higher room. Dining and Convenience The food on the property was very good, and there are plenty of nearby dining options, which added to the convenience. We also grabbed a few groceries, which helped keep things simple for breakfasts and snacks. Overall Experience The Westin Kāʻanapali is a very nice resort that we enjoyed. It has beautiful grounds, great pools, and solid dining options, but it’s a bit less of a “resort experience” compared to other places we’ve stayed on Maui. If you're traveling around the island a lot and have a lot of activities planned, you'll be happy with this as your home base. If you are planning to post up by the pool or beach for most of your trip, this resort would probably not be my first choice.
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Nov 21, 2024Won’t be returning as a Marriott Elite
Overrated hotel. I’ll unfortunately be writing Marriott customer service. The rooms are very nice as they are newly renovated. That’s about the gist of the positives. Service is extremely lacking. Not what I expect from a Westin hotel as an Elite member. At check in, I was chastised by the front desk agent for opening up a can of what she believe was alcohol. It was a can of water from our Southwest flight. It was loud enough that everyone was staring. Instead of assuming, she maybe should have asked. My wife as embarrassed. Pool service was lacking as well. I had to constantly stop our servers so we could order something. Unfortunately, I would stay somewhere else next time.
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Nov 04, 2024
I loved it!
This is a great hotel near great restaurants and shopping. Perfect for someone who doesn’t have a rental car but has transportation through booked excursions. The room was really nice, the staff was excellent, and the grounds were perfect. I will be back!!!
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Nov 03, 2024
Best kept secret- personal Lanai experience
If you’re looking for a unique & personal experience, we recommend that you visit the Hokupa’a Lanai! Michael is a wealth of Hawaiian knowledge, culture & friendliness. HE is the reason that we return to the Westin. We had an unbelievable encounter with Freddie- a passionate, award-winning bartender/mixologist. Ask him to make you something special… it will be an experience like NOTHING you’ve had before. We were truly treated like Ohana. Until next time!
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Nov 02, 2024
Wonderful Maui Vacation
We had a wonderful stay at the Westin. Here are some things we particularly enjoyed. 1. The resort grounds are fabulous and well equipped - beautiful and well maintained, with waterfalls and 5 pools. We particularly enjoyed the adult only area which had 2 pools (one of which was salt water), and large hot tub and a dedicated bar. 2. The resort is situated on Kaanapali beach and has a wide beach area with great swimming and excellent snorkeling within walking distance. 3. Right next to Whaler's Village shopping area, which had several restaurants & bars and a number of shops. 4. Nice on-site restaurants, two one which are ocean side 5. Our room, though small, was nice and well maintained and it had an ocean view deck which we very much enjoyed. A couple of things we didn't like so much 1. Prices were expensive, even after considering inflation. This includes food and drinks (tropical drinks push $20), and cabana rental. 2. We would have liked a somewhat larger bathroom/sink area in the room. As it was, it was a bit tight in there and didn't accommodate more than one person very well. All things considered, though, we really enjoyed this resort and would highly recommend it to anyone considering a Maui vacation.