The Westin Maui Resort and Spa Ka'anapali

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6762 reviews

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  Gem on Kaanapali

  What a truly special place to take your family! Our family of four visited (3 of us visiting Hawaii for the first time) this February, and this resort was dreamy. The hotel is right on the beach, so the ocean is an integral part of your stay and home there - the sounds, the whale-sightings, the colors. The pools are everything our 9-year-old and 12-year-old wanted - varied, waterslide, waterfall features, basketball hoop. We were fortunate enough to stay in the Hokupa'a tower, which was an added bonus, because we found our home base: the Lanai lounge. Greeted every morning by Gia, a host who makes everyone who walks through her door feel welcome and special, how can your day not be brilliant? Delicious breakfast. Easy snacks for hungry swimmers, a place to come for a quiet cocktail at the end of the day, staff that is classy, kind and easygoing all at once. We were only staying at the Westin for two nights of our time on Kaanapali. And it took only minutes at our next hotel before the fallen faces of our kids (and perhaps our own as well) had us on the phone to see if we could return to the Westin the next day. I know it sounds ridiculous - it was - but the decision was the right one, as time in Hawaii is precious. We were back in the fantastic pools, getting to visit with wonderful Gia at the Lanai, wave-jumping right in front of the hotel the very next day. We hope your stay is as special.

  Feb 28, 2025
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  Great location , clean, excellent housekeeping ..not super luxe but a clean nice property

  This was a family trip..we were able to refill Water bottles , go to gym and great morning yoga, cocktail service at pool good but slow at bars .. easy to get chair and towels at pools , beach had chairs for a fee which I am not a fan of. I like when the shade and chairs are included .. the nickel and dime of beach equipment or snorkel Or boards.. should just be included..I think we usually stay at a little higher end that includes these things. Overall service at restaurants and getting in wasn’t great Starbucks before 7 am was good not after. Loved the weaving class and the huge arcade was impressive..it did have a bad smell in there . Pools and ground clean proximity to whalers and beach path great. Walked to Roy’s and black rock.. haven’t been in kaanapali for many years..haven’t stayed here in 25? Good overall experience . Excellent housekeeping mahalo

  Feb 28, 2025
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  Disappointing Stay at Westin Maui Resort

  Our stay at the Westin Maui hotel was a big disappointment. I made reservations for a Kukahi-Aina View King (Resort View) in November for a trip in late January, expecting some lush greenery with view of the mountains in the distance. As a Marriott Platinum Lifetime member, I was hoping for a small upgrade to a resort/pool view or such. Imagine my surprise when I entered my assigned room, 1030, to find a view mostly of the parking garage in the back of the hotel. I then went down to the front desk to speak with the Manager-on-Duty, but the Front Desk Manager came out and told me that there were NO other rooms available in the hotel (with 789 rooms) to make a change. In my thirty-plus years as a loyal Marriott member, I have never been as insulted as a as that morning at the Westin Maui. My husband and I departed the next morning and returned to Honolulu. Upon my return home, I sent a letter to the General Manager, Mr. Joshua Hargrove, to express my disappointment with his hotel. I have not yet received a reply. I do not recommend the Westin Maui Resort to any Marriott Bonvoy members, or anyone else for that matter.

  Feb 28, 2025
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  Will never stay in a Westin again

  The location is great, the resort is clean. However, I will never stay at another Westin again. They charged us a $350 clean-up charge for smoking in the room! We NEVER smoked in the room. Security told us they have a video of us smoking in our room. First of all, that's a blatant lie and secondly, WHAT? You video people in their room??? After filling out several surveys and requesting phone calls from the mgr, we get no response. So basically, the resort stole $350 from us.

  Feb 28, 2025
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  Beautiful Property

  The property was gorgeous. Beautiful grounds and flowers. We had the studio which was well stocked with kitchen items. The entertainment one afternoon was excellent. We took the package for five nights for $999 and were required to attend a time-share presentation. They were very low pressure and took our No without any problems, unlike some other presentation I had attended. This was the first time I have stayed in a vacation club where you had to pay for parking. Not happy about that.

  Feb 23, 2025