The Westin Princeville Ocean Resort Villas

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2661 reviews

• 

  Beautiful resort but geese make pools unsafe and unsanitary.

  This is a beautiful resort but the geese around the pool are a real issue. We were considering booking again for next year; however, from the recent reviews, the geese problem is not being properly addressed. They poop all around the pools and in the pools which is unsafe and unsanitary. We will not return until they have resolved.

  Feb 15, 2025
• 

  Top Notch

  We have been to this resort a few times. It is on a bluff above the beach and the views are gorgeous. There is a beach you can walk down to but the trail is steep and slippery so we drove to nearby beaches. This is a really beautiful resort. The pools are lovely and the grounds are tended beautifully. The units are spacious. The decor is pleasant and has Hawaiian touches. Every single encounter with a staff member was pleasant; they were eager to help make our vacation pleasurable. Nanea restaurant on site is very very good.

  Feb 13, 2025
• 

  Chickens run the place and more of a generic resort vibe than others in Hawaii.

  Attractive resort with lovely terraced swimming pools, spas, and waterfalls. No beaches within walking distance, as you are above the ocean cliff-side. Golf course on both sides and nice ocean views. But, unlike the Marriott Beach Club in PoiPu—where we had just spent a week—we haven’t heard a single “Aloha” from a staff member. Nor is there the look-you-in-the-eyes and share-a-big-smile attitude from most of those working on the resort. These things were exceptional at The Beach Club. When checking in, there was only one bellman on duty, and many of the accommodations are a long way from the lobby and parking, so full luggage carts were stacking up. There was no time estimate for when our luggage would reach our room, so we did it ourselves. My primary concern, though, is the resort’s seemingly lax attitude about fowl. The Beach Club was right next to the large PoiPu public beach park, which is famously over-run with chickens, yet we saw only a handful on resort property during a our stay. They’re doing something right. In contrast, this Princeville resort is fairly over-run. They’re everywhere, including the restaurant’s covered patio. Imagine eating a $50 prime-rib dinner while two roosters are aggressively chasing and fighting with a hen who snatched a piece of bread. They literally had a running battle for ten minutes, back and forth under tables a chairs. My wife had her feet in my lap, and staff acted like it was totally normal. If you have food by the pool, you will be harassed there too. Furthermore, the NeNe’s (Hawaiian goose), being protected as the State Bird, have the run of the place, and they enjoy swimming and pooping in the pools. But the chicken problem is enough for us to never visit this resort again.

  Feb 06, 2025
• 

  Nightmare Hotel Experience

  This was one of the worst hotel experiences of my lifetime. The front desk staff was good upon check in. We found the room to be only somewhat clean when we arrived . But what happened on our second day as a Marriott gold member & tourist was an absolute nightmare. We received daily texts about the hotel’s happy hour promoting itself & we used the texting service to arrange housekeeping services. On day 2 we left the room & texted we had vacated the room, took off DND & wanted our room cleaned while we were out. The maid cart was next door. We returned to the room just in time to shower & get ready for dinner only to find our room had not been touched & all of our towels were still on the floor where we’d put them to be replaced. But it gets better! When we called & texted the ‘service’ number they told us we left the DND on so they didn’t clean our room. A FLAT OUT LIE! When we explained via text & phone that that was absolutely untrue instead of apologizing or compensating us they repeated they were told the maid tried to enter our room 3x but the DND was on. Funny but my husband & I travel extensively & we’re 100% certain the sign was not on the door nor was it on the door when we returned to find our room untouched. Such lack of integrity! Wow! The next day we TOOK photos upon exiting our room showing that DND was not on & texted them requesting our room be cleaned. Later in the day /5 hours later / prior to our return I texted to ask if our room had been cleaned. In keeping with the MAID Mafia no it had not been & they summoned someone only then to our room. In addition the first two nights we smelled the strong scent of nail polish remover in our room coming from the adjoining room. We called & were told they would investigate it, You can guess their response. They said you are wrong there is no odor there & we are going to look In your room now. We actually did have DnD on then as we’d left for dinner & I told them to stay out. I wouldn’t describe this as merely amateurish but more of a we are always right & the customer is always wrong attitude. Absolutely unacceptable. We found Kauai in general far less welcoming than a decade ago & we don’t plan to return. But if we did we wouldn’t stay at this hotel even if it was free & the only hotel on the island

  Jan 26, 2025
• 

  Housekeeping Vendetta? And, lots of Goose Poop.

  On our first day, we called guest services as we left the room to make sure that housekeeping made up the room. When we returned to our room, we noted that DnD was not on the door. But, our room had not been serviced. The front desk person and the front desk manager informed us in no uncertain terms that the room was not cleaned because we had left DnD on the door. They didn't say that housekeeping had reported DnD on the door. No, they were certain and insistent that we had left DnD on the door. In fact, the manager informed us that housekeeping had checked our room 3 times and always found DnD on the door. We are experienced travelers who ALWAYS remove DnD to get our room cleaned. We like having a clean room and know that we need to remove DnD. We are also sensible people who can admit a mistake. Had we left DnD on the door, we would merely have called housekeeping, admitted our mistake and asked to have our room cleaned. Very simple. The next day, we contacted guest services again when we left the room and texted them pictures of our door with DnD on the inside and nothing on the outside. We were informed that our room would be cleaned "immediately". 5 hours later when were were about 30 minutes from the hotel, we asked if our room had been cleaned. After some delay, they responded that it had not but that housekeeping would do it immediately. We contacted them again when we approached the hotel and were told that housekeeping had not yet finished cleaning the room. After being gone for 5 hours, we had to wait to get into our room. When we arrived at the room, the comforter was in a pile on the bed. Housekeeping did mange to pull up the sheets and tuck them in. For some reason, housekeeping decided to leave a folded sheet in our sink. Clearly somebody ran in at the last second and did a slap dash job of "cleaning". At least we got clean towels. Again, the evening front desk manager could not understand why we found this to be bad service. The rooms are old and poorly laid out. The only closet hangs your clothes above and onto the broom, vacuum, trash bin, and recycling bin. The bed and couch nearly fill the main portion of the room with little or no space for luggage. We looked out on the quiet pool. One of the protected Hawaiian Geese, Ne Ne, occupied a spot by the pool all night and most of the day. Each morning there were 10-15 goose poops on the edge of the pool. Some poor guy with a broom and dust pan comes around to pick them up and rinse them away. The goose returns throughout the day to make additional deposits, which are eventually picked up. Some poor guy also walks the sidewalks through the resort all day sweeping up goose poops and rinsing the spots. We chose to avoid stepping on the spots left after sweeping and rinsing. I hope the poop patrol men get combat pay, but they are probably at the bottom of the pay scale.

  Jan 26, 2025