The Westin Resort & Spa Cancun - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5828 reviews

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  Great Service— Thanks, Martin!

  We had the pleasure of having Martin as our pool server for our stay! He was great and very attentive. Martin was kind, so fun to be around and was always right on it. Every other server we had too was also great and very friendly! The service here has been fabulous all in all. Thanks, Martin, for helping make it such a great stay!

  Feb 19, 2025
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  Good family location in hotel zone

  On our 6th Mexico trip (5 areas). Here is a very thorough run down of the Westin… Cleanliness- property fairly clean. Little things like perimeter of property like Landscape next to triangle pools not tended to so some trash. Value- tough one. $250 for a non-inclusive oceanfront room with balcony isn’t too bad these days. But we probably could have bit the bullet and found an all-inclusive instead, as we end up spending well over $100 on food and drinks daily for our family of 3 anyway. Daily deposit of $100 is stupid, that would mean for a 10 day stay they put a hold of an ADDITIONAL $1,000 USD on your credit card (eye roll)!!! Rooms- we were in tower D as we had oceanfront with balcony and the other tower was being painted. We requested to be away from any paint fumes due to son’s asthma. Big Balconies are wonderful. Bathrooms could use some sprucing up. I did find there to be lots of places to hang all our wet swimwear by tub, etc. Lack of lighting in there. Amenities- No microwaves in room made it really hard to feed our picky kid while staying here. No robes or slippers sucks. WiFi works well. Beds are comfy with nice bedding and pillows. Water- I assume they claim the water is filtered but I thought the tap water had a taste to it so we used bottled. Stop at a big grocery store on your way from airport and grab a big jug or a bottled pack. With Private shuttle/SUV this is standard to make a stop. Parking- a little walk for main tower. Where we stayed had close parking. Location- Loved! slower bottom of the “7” hotel zone. Still plenty of food options off property but quieter family/couples area away from the parties. Beach- pristine with clear water and spectacular sand. Right in front of hotel is red flag but made for a truly wonderful sound of loud crashing waves at night from our balcony. Walk 5 min down and kids can play in the water (yellow flag) in front of Club Med and past, just stay down by the water line. There are lifeguards and pretty shells. Cannot speak to sargassum season. Pools- lots of options. Our kiddo loved the shallow triangle pools that close at 5 pm. Other pools close at 10 which is nice. Seating didn’t seem bad. Umbrellas/palapas didn’t really seem to give much shade but at least they are there. Not normally lifeguards. Service- attentive. Plenty of servers by pool/beach. Expect “Mexican Standard Time” everywhere not just the resort. If you are in a rush, don’t choose a Mexico vacay. Activities- lots to do included. We attended a salsa making one, lots of sampling for $4. Dining- sand and stone is very pricey so we went off property for nice dinners. Room service was decent we ordered a few times, was able to get cappuccino. The sports bar is decent, $15-20 items mostly. It’s the fastest we found for suddenly hungry kiddo- they’d have food ready normally in 10-15 min and we could pickup. I wish after 11 am there were more than the sports bar open for lunch. Would be nice to have more than one option. Cocktails by pool are American prices. The little hotel market has seltzers and beers for $4. Beverages are pretty much the only thing affordable there in true-hotel-gift-shop-tradition. The market also has a mini Starbucks which we did appreciate. Crowd- lots of English speaking guests here. Activity schedule we were given at front desk upon check-in was only in Spanish. There’s an English version on white board by pool towel check-out. Other- “Concierge” we avoided, no need to get hounded to see a timeshare presentation during our coveted vacation time. They did call room daily in attempt to get us to come down and see them and emailed. From my experience at least half the resorts in tourist Mexico do the same. Tip- if doing activities off property I highly suggest taking cabs/uber or renting a car. Group activity Shuttles take FOREVER. You can waste an entire day with 4 pickups and all the other time wasting they do. On both ends. We won’t even take shared shuttles from the airport anymore, not with the combined price of a vacation. It’s simply not worth penny pinching on the transport, find elsewhere to save. You will thank me later! Be aware there is some traffic in Cancun as well as South of Cancun. Cancun Family activity suggestions- private photographers start at $125 for portraits if you plan in advance. 2 hour fishing charter on the calm lagoon around $200 use fishingbooker. Don’t book Captain Hook pirate show and dinner as an English speaker, it’s terrible! Many excursions are down in Riviera Maya, which is why we always schedule half our family trip down there. Playa del Carmen and Tulum are in much closer proximity for great snorkeling, cenotes, adventure parks, turtles, monkey sanctuary and caves. So that’s something to take into consideration when planning your trip. Have a great time in paradise!

  Feb 18, 2025
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  Perfect hotel for great experience!

  It has been awhile since I visited the hotel but I am happy to return once again and will continue to make this my first choice for Cancun! It offers a great beach and multiple pools for a terrific price compared to what I found closer in towards the tourist zone. I like the fact that it is quick trip to and from airport and we were able to eat all our meals right there at the pool bar, Sports Arena and Sea & Stones restaurant. All the food was excellent for our needs and very affordable. The variety on the menu kept us happy for the 4 days and the pool bar staff Manuel and Fernando took care of us superbly. The rooms were clean and comfortable plus had refrigerator and included 2 free bottles of water each day. We had zero issues grabbing towels and chairs on beach or poolside by 9am which is so close to the ocean waves. The lifeguards did a nice job watching and keeping everyone staff too. We found this hotel affordable and all staff very friendly. We even took a bracelet making class by Claudia and enjoyed that! I highly recommend using their airport shuttle service “the One” - they tracked our flight and found we were delayed and made those adjustments so no issues when we arrived. It is worth the extra money for the private safe efficient service. You will not be disappointed to stay in this quiet end of Cancun away from spring breakers and great beach location!

  Feb 18, 2025
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  Terrible and disappointing. DO NOT STAY HERE!

  The hotel is old and sad with electronics not working, the food we ordered was consistently late, cold and terrible and the hotel was understaffed. There were hoards of dead bugs in front of room that gathered nightly and throughout the hallways of our room area. We asked to move to a different room with these complaints in addition to being on a high floor which made our young son very nervous yet there refused to do anything to help resolve this issue. The biggest issue though that after numerous complaints to Marriott Bonvoy and the hotel they ignored any requests, sent no feedback and left it unresolved.

  Feb 12, 2025
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  Best Birthday Stay Ever

  I was here to celebrate my 70th birthday and it was worth every penny! The service was fast and exceptional, from front desk to concierge. My room was a suite with a beautiful view of the sea. Very clean and comfortable. Three pools and restaurants. I would highly recommend this!

  Feb 07, 2025