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212 reviews
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Dec 24, 2024NOT AS ADVERTISED…
I first stayed at this hotel back in October 2023 for a one night business stay. It was just open with a soft opening. The hotel was brand new and everything was clean and new. The food (dinner) was okay that evening but, because of it being brand new I thought that was the reason. Also there were a lot of Local People at the hotel eating and I thought that was strange at a resort of this high level. Again, I thought because of it being brand new and just opened maybe these Local folks are here as basically filler so that the hotel looks busy. My wife and I went on a Cruise this month (December 2024) out of Barbados and I said let’s try this resort again for 3 days before we go on our 12 day West Indies cruise. I am sure they have the food and hotel up and running much better now since they had a year to get their act together. Well, the resort was so dirty and un-clean it seems that it has not been cleaned including the rooms since it was open back in October of 2023. I mean the whole resort had mold and needed a good pressure cleaner washing and some bleach to clean the bathrooms in the rooms as well as in the bath rooms in the hotel. The food was TERRIBLE and was INEDIBLE! The entire resorts was Dirty and Nasty. The Front Desk folks had no idea what they were doing. Customers waited 4-6 hours to get checked in when we arrived. The Resort was basically empty with 450 rooms but customers had to wait for half a day basically to get to a clean room ?? The Bars had NO BOOZE available. Just RUM and almost empty bottles of Smirnoff Vodka with a lot of extra Plastic Jugs of Vodka that I never heard of. Gin names on bottle that I never heard of including Scotch. Very cheap alcohol and again the bars at the resorts were all dirty and in disarray. The room had a moldy smell to it and after I found out that China Built the Resort with a very low 2% loan to the Barbados Government. Maybe, “CHINESE DRYWALL” moldy dry wall that produces black mold and is a major health issue. This was a huge issue in new construction in Florida and in the USA a decade ago and had to be all taken out and replaced in new construction back then. The hotel room that we were in had that distinctive smell and we were coughing for over a week after 3 days in the resort hotel room. My wife and I travel world wide for over 40 years and this Resort was the worst ! For $900 a night for two this resort was a real DUMP! And how come there are a lot of local folks here at the hotel again? Possibly a nice low local rate so the Locals can use the resort at a discounted rate?? I am sure they are not paying $900 a night for the resort !
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Dec 21, 2024Mediocre at best
Every day of our 7 night stay was another problem. Day 1- extra long time to check in. Day 2- ran out of toilet paper. Went to front desk to ask for some. Was informed that housekeeping would bring it. 3 1/2 hours later returned to front desk was informed housekeeping didn’t show anyone in that room. I told them I am obviously in the room if I was out of toilet paper. She said my room showed I was a no show for check in. Day3- policy was stated on tag on towel bar if towels were good to reuse leave them hanging, Which I did. I came to the room to shower and had no towels at all in the room. They took the clean and hanging towels and replaced none. Day 4- I just got out of the shower, was in my underwear and a supposed maintenance person came barging into my room, broke the flip lock-ripped it right out of the wall and damaged the door. After that felt unsafe leaving any valuables in my room. Day 5 went to beach on resort- it was covered in seaweed had to unstack our own chairs and there was nowhere to get a drink or water at the beach. Day 6 went to see travel person to see when we needed to get our ride to the airport time. There was nowhere time set up had to wait around a long time to get that set up. Only 3 restaurants on the resort. All food on the buffet was cold. The only hot food we had all week was if we got an omelet from the egg station in the buffet. A meal at the grill restaurant was not hot also. The reservation restaurant had lukewarm warm dinner two nights and did get a hot meal served one night. We got our own drinks 90% of the time. Staff stood around visiting with each other.
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Dec 18, 2024Beautiful resort but lacking housekeeping staff.
Beautiful location but it is definitely lacking staff. Check in was a gong show, it took an hour to get our room. Lots of airline staff checking in which took precedence over all other patrons. I don’t know where to begin with housekeeping, we got a note saying no sheets , hand towels and washcloths in stock. One day we didn’t even get any towels so we had to go get pool towels to shower. Coffee pods and mugs were not restocked after day two even though we asked numerous times at the front desk. Our friends rooms didn’t even get serviced one of the days. My girlfriend’s sheets were used and dirty the day they checked in and the bed was just remade. So I think they definitely need more cleaning staff. The food and wait staff were excellent. Very friendly and attentive. Even the food at the buffet was attractive and tasty. We would definitely go back if they got the housekeeping sorted out.
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Dec 17, 2024great entertainment with ishama and team, everyone loved it. We had a great time in your hotel
Ishama is a great artist people enjoy her work very much and me too. We had. great tume i. your hotel and will visit your hotel again and again. The wheather was great and the staff was asome. its a nice lication and i love the beach you have at the hotel.
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Dec 16, 2024
Honest review for anyone apprehensive. Just some issues that need resolving for it be a full 5 star venue.
We were very unsure before we arrived due to either very good or very bad ratings. On arrival we were greeted and offered a glass of champagne. Room: Checked in and shown to our beautiful room which consisted of a two large double beds, bath and shower with a see view. Were were very pleased and it was very clean. All products provided were Molton Brown - even toothbrushes were provided. Food: Could not grumble at all. Breakfast - you can eat in the sam lord's restaurant or the buffet. Omelette station, smoothies, juices, fruit, full breakfasts. Lunch - Sam's burger bar was fantastic, noodle van was fabulous too. Or the buffet was also available. Dinner - sam lords restaurant fantastic- steak and lobster can mix and match also. Buffet - had pasta station, pizzas, sushi, salad bar. Room service was available free of charge. (Never used) Lucy's bar was open all day long providing sandwiches and snacks. Food in the buffet wasn't ever roasting - but I find this happens wherever you are ! Don't forget you're not paying Sandy lane prices ! Drinks were all premium with no limits. The guy in the rum bar - fantastic!! So nice and so knowledgeable about rum. Entertainment I thought there was something for everyone day and night, they even do an oistens night with all entertainment inc fire eaters / singers / music. Gym - great but just needed some wipes or disinfectant so people could clean the machines etc after they've used. Pools Three pools available all clean ! Housekeeping I honestly think this is the downfall. The housekeeper did come in everyday and do the beds. But several items were taken away and never replaced. Ie cups/ flannels/toiletries/ toilet paper left a note "can we improve" in the room but no pens were available to fill the card in. Mirrors and glass doors were left smeared and dirty. Service I found all staff very nice and welcoming. I also found that if you're nice with them they are very nice back. Restaurant staff were fantastic and couldn't do anymore. Location It is about 30/40 mins away from The west side, but we know where it was when we booked it and actually it was not an issue for us as we hired a car and we were not bothered about partying it was a resting holiday for us. Beach It was choppy but I don't swim in the sea anyway. But it was actually a nice beach for a walk and had a lovely breeze. This hotel has so much potential and it just needs a few issues to be be resolved to become the 5 star. Would I stay again - YES definitely 💯 Hope my honest review helps anyone who is apprehensive.